Medical Virtual Assistant - Virtual Assistant

About Us Rockstar partners with private practice owners in physical therapy, occ ​ ​ upational therapy, and speech therapy to build operational freedom. We hire top VA talent and pair it with AI-powered systems so practice owners can spend less time on paperwork and more time with patients. Rockstar helps private practices streamline operations and increase revenue, freeing teams to focus on growth and the next evolution of patient care. Job Description This is a remote position. Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve. This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self. Why You Should Apply: Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care. Key Responsibilities Scheduling & Coordination Schedule and reschedule patient appointments via EMR Confirm new patient appointments and manage therapist calendars Coordinate telehealth sessions and care team meetings Assist families with insurance-related scheduling (e.g. gap exceptions) Patient & Insurance Support Respond to phone and email inquiries with empathy and professionalism Verify insurance coverage details and assist with related questions Submit and manage prior authorization requests​ Maintain accurate, confidential electronic medical records Administrative Support Support therapists with calendar coordination and care logistics Collaborate with team members to ensure efficient day-to-day operations Greet patients virtually and guide them through onboarding steps Requirements Experience in healthcare customer service, scheduling, or admin support Previous experience with schedule management, managing authorizations and verifying insurance Familiarity with pediatric therapy (OT and speech) is a strong plus Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace Strong communication and multitasking skills Spanish-speaking candidates are highly encouraged to apply Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines.