Virtual Medical Receptionist
Go Lean HealthVirtual Medical Receptionist
Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour
Overview
We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment.
The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.
Key Responsibilities
Appointment Scheduling
Coordinate and schedule patient appointments accurately and efficiently.
Manage appointment confirmations, reschedules, and cancellations.
Maintain provider schedules and optimize appointment availability.
Prior Authorization (Medication)
Process medication prior authorization requests.
Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.
Follow up on outstanding requests to ensure timely patient care.
Insurance Verification
Verify patient insurance eligibility, coverage, and benefits prior to appointments.
Document insurance information accurately within the EMR system.
Identify and communicate any coverage limitations or issues.
Referral Handling
Receive, process, and track incoming and outgoing patient referrals.
Coordinate with referring providers, specialists, and insurance companies as needed.
Ensure referral documentation is complete, accurate, and properly attached to patient records.
Follow up on pending referrals to help facilitate continuity of care.
Patient Communication
Answer inbound calls professionally and courteously.
Respond to patient inquiries, appointment requests, and administrative concerns.
Maintain excellent customer service while supporting a high call volume clinic environment.
Required Skills
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to prioritize tasks effectively in a fast-paced environment.
Strong attention to detail and accuracy.
Ability to work independently while maintaining professionalism and accountability.
Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.
Qualifications
Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.
Experience with appointment scheduling, insurance verification, and patient communication.
Familiarity with healthcare workflows, medical terminology, and EMR systems.
Experience managing referrals and coordinating patient care is preferred.
Preferred (Nice to Have)
Experience using eClinicalWorks (eCW).
Previous experience supporting a Neurology practice.
Experience working in a busy clinic environment with high patient and call volumes.
This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.