Virtual Medical Receptionist (OptiMantra Proficiency)

Work Schedule: 30 hours per week About the Role Our client, a growing psychiatry practice , is looking for an experienced Virtual Medical Receptionist to join their team. This role is ideal for someone with a strong background in mental health or psychiatry who can provide exceptional virtual front-office support while delivering a positive patient experience. The ideal candidate is highly organized, communicates professionally in English, and has experience managing appointments, verifying insurance, maintaining accurate patient records, and ensuring HIPAA compliance. Key Responsibilities Answer incoming patient calls and provide professional, compassionate front-office support. Schedule, reschedule, and confirm patient appointments. Manage provider waitlists and fill appointment cancellations. Send appointment reminders one day before scheduled visits. Follow up with patients who miss appointments and assist with rescheduling. Verify patients' insurance eligibility before appointments. Coordinate with the billing specialist regarding insurance and patient information. Collect and review new patient paperwork and intake forms before appointments. Maintain accurate patient records within the practice's EHR. Ensure all patient information is handled in compliance with HIPAA regulations. Deliver outstanding customer service and support throughout the patient journey. Required Qualifications Previous experience as a Virtual Medical Receptionist or Virtual Medical Assistant in a mental health or psychiatry practice . Hands-on experience using OptiMantra . Experience with insurance eligibility verification. Excellent verbal and written English communication skills with a clear, neutral accent. Strong organizational skills and attention to detail. Ability to work independently in a remote environment. Strong understanding of HIPAA and patient confidentiality. Non-Negotiables Experience working in a Mental Health and/or Psychiatry practice. Hands-on experience using OptiMantra .