Virtual Property Manager

We're looking for a Virtual Property Manager to oversee day-to-day operations across a growing residential real estate portfolio. You will be the operational point of contact for tenants, vendors, and contractors — managing maintenance coordination, rent collection follow-ups, leasing support, move-ins and move-outs, and all the documentation and communication that keeps a multi-property portfolio running cleanly. This role has a hard language requirement. You must be fully fluent in both English and Spanish, written and spoken. A significant portion of tenant and vendor communication happens in Spanish and there is no workaround for this. If you are highly organized, genuinely bilingual, comfortable handling difficult conversations professionally, and take pride in keeping operations tight across multiple moving parts, this role is a strong fit. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive This role requires availability during US Pacific Time business hours Work directly with ownership on a growing residential portfolio with real operational ownership Stable, long-term role with clear responsibilities and room to grow as the portfolio scales What You'll Work On Tenant Communication and Support Respond to tenant inquiries via phone, text, email, and WhatsApp in both English and Spanish Handle difficult tenant conversations professionally and with a solutions-first approach Communicate with Section 8 and Housing Authority representatives as needed Assist with leasing coordination and tenant screening Maintenance and Vendor Coordination Coordinate maintenance requests and follow up with vendors and contractors through to resolution Track open work orders and ensure nothing falls through the cracks Help source and manage vendors for repairs and renovations Escalate urgent property issues quickly and keep ownership informed Leasing and Turnover Operations Coordinate move-ins, move-outs, inspections, and unit turnovers Assist with rent collection and payment follow-ups Maintain organized property records, leases, invoices, and tenant documentation Systems, Reporting, and Automation Keep property management software, spreadsheets, and internal systems accurate and up to date Support ownership with operational reporting and administrative tasks Apply a fundamental understanding of multi-entity accounting including tracking income, expenses, intercompany transactions, and financial activity across multiple LLCs and properties Use AI tools and automation platforms to improve efficiency and streamline recurring workflows What You Bring Full professional fluency in both English and Spanish, written and spoken — this is a non-negotiable requirement Prior experience in property management, real estate operations, or a closely related role Fundamental understanding of multi-entity accounting and tracking financial activity across multiple properties or business entities Strong organizational and multitasking skills with the ability to manage multiple open items simultaneously without dropping the ball Excellent communication and follow-through across phone, text, email, and messaging platforms Comfortable handling difficult tenant conversations professionally and calmly Experience coordinating maintenance vendors and contractors Tech-savvy with the ability to learn new systems quickly Reliable internet connection and a quiet, professional work environment Available to work during US Pacific Time business hours Nice to Have Experience with DoorLoop, Buildium, or similar property management software Experience working with Section 8 or affordable housing programs Experience managing remote vendors or contractors across multiple properties Familiarity with Google Workspace, Slack, Notion, Airtable, or ClickUp Experience using AI tools such as ChatGPT to improve workflows and reporting How to Apply Please include: Your updated resume A short Loom video (1 to 2 minutes) introducing yourself in both English and Spanish, describing your property management or real estate operations experience, and walking through how you handle a maintenance coordination issue or difficult tenant conversation end to end Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you are bilingual, highly organized, and want to own the operations of a growing residential portfolio with real accountability and direct access to ownership, this role gives you the structure and the trust to do your best work. Application Process Overview Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: Initial Application - Submit your application and complete our prequalifying questions Video Introduction - Record an video introduction to showcase your communication skills and work experience Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) Recruitment Interview - Initial screening with our talent team Executive Interview - Meet with senior leadership to discuss role alignment Client Interview - Final interview with the client team you'd be supporting Background & Reference Check - Professional reference verification Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.