Volunteer Systems Coordinator (Contract)

About Orange Sky Orange Sky exists to support Australians who are facing challenges in their lives, including homelessness, financial hardship, limited access to laundry facilities or temporary displacement due to a natural disaster. We are committed to being there when it’s needed most, offering free laundry services, warm showers and friendly chats with our volunteers. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported. Over the past nine years, we’ve met thousands of amazing people and heard some incredible stories. Now, we’re on the lookout for someone just as passionate to join our team and help keep the wheels turning! The Role This position is perfect for a process-driven problem solver so staff and volunteers can make a bigger impact. This 18-month fixed-term contract role reports to our Senior Manager Operations Support and serves as the primary systems contact for Orange Sky's volunteer management platform (Rosterfy) and key integrated tools. Focusing on system administration, user experience and support, and continuous process improvement, you will help design streamlined workflows and ensure a seamless, high-quality experience for volunteers across every stage of their lifecycle. What you’ll be doing (in a nutshell) System Administration & Technical Support: Serving as the first point of contact for MyOS (Rosterfy) support tickets, troubleshooting user issues, managing permissions, and escalating technical issues to external vendors. Optimizing Volunteer Lifecycles: Mapping, building, and refining automated volunteer journeys (onboarding, engagement, retention, and offboarding) to deliver exceptional volunteer experiences and create "wow" moments. Maintaining Data Integrity & Analytics: Conducting routine system audits to maintain data quality and privacy compliance while collaborating with the Data & Insights team to uplift volunteer reporting. Driving Continuous Improvement: Identifying system inefficiencies, testing new platform functionality, and coordinating functionality upgrades and feature releases aligned with operational strategy. Crafting Workflows & Training: Documenting system workflows, configuration standards, and user guides in collaboration with the Learning & Development Specialist to drive platform adoption. Collaborating with Partners: Building close working relationships with internal teams, volunteer leaders, and external IT and software partners to resolve issues and deliver project rollouts. What you bring to the table The experience: 3+ years of experience in systems administration, customer experience, operations support, or volunteer engagement. Prior experience in a fast-paced environment supporting a large volunteer base within the non-profit sector is very beneficial. Technical & platform skills: Strong ability to navigate, configure, and administer CRM and workforce/volunteer management platforms (e.g., Salesforce, Rosterfy) along with practical experience in workflow and automation tools. Communication & support mentality: Exceptional ability to translate complex technical concepts into clear, accessible language for non-technical users and volunteers. Analytical & process skills: Meticulous attention to detail regarding data integrity and system configurations, paired with strong project management skills to handle competing priorities (experience with tools like Asana is a plus). Collaborative approach: Proven track record of building positive relationships across internal subject matter experts, volunteer leaders, and third-party IT service providers. The mindset: A creative and analytical problem solver who proactively identifies process gaps, designs user-friendly solutions, and brings a genuine passion for Orange Sky's mission. Why Join Orange Sky? At Orange Sky, we want every person to be "Better for Being Orange". That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission of "Positively Connecting Communities". You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including: A supportive, purpose-driven team that knows how to have fun An attractive and fair remuneration with salary packaging of up to $15,900 tax free per year A paid-out rewards scheme, additional gifted leave days & performance perk. Flexible approach to work Personal growth opportunities through our ‘My Career Pathway’ Professional development fund (both formal and informal learning opportunities) Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle; Orange Sky Australia has been recognised as an Inclusive Employer through DCA (Diversity Council Australia). Dog friendly offices - bring your (furry) best mate with you to work Additional leave including Orange Sky public holiday and gifted leave for high performance; Wellness initiatives and an Employee Assistance Program (EAP) And the warm fuzzies that come from doing something that really matters We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. The successful candidate will be required to undergo a standard background and criminal record check prior to commencement that will be assessed on case by case basis. Sound Interesting? Read the Position Description here or using the link below for more information https://docs.google.com/document/d/1CqV4CnmVNWcCBKxnOW5qnQPIn1wKThnAb6exZPJiOlA/edit?usp=sharing Please contact Emma from the People & Engagement Team if you have any further questions at [email protected]