VP Campus Operations

Overview

The Vice President of Campus Operations leads enterprise operations strategy, campus performance, student outcomes, enrollment growth, and financial results. This role drives operational transformation by establishing scalable standards, developing campus leaders, and partnering across functions to improve execution and the student experience. The VP also oversees operational readiness for new programs, campus expansions, and other strategic growth initiatives.

Responsibilities

• Set enterprise campus operations strategy aligned with growth priorities, student outcomes, financial performance, and organizational transformation
• Own operating performance across the campus network, including enrollment starts, retention, progression, student satisfaction, graduate outcomes, revenue, EBITDA, operating margin, bad debt, and cost management
• Lead Regional Vice Presidents of Operations through clear expectations, operating rhythms, leadership standards, and accountability for regional and campus results
• Drive profitable growth by converting market demand into starts, supporting students through completion, and managing operations with financial discipline
• Lead enterprise operational transformation through simplified processes, unified standards, disciplined execution, reduced variation, and scalable practices
• Build a performance management model that uses leading indicators, dashboards, business reviews, and action plans to identify opportunities, remove barriers, and accelerate results
• Align Admissions, Marketing, Academics, Financial Aid, Student Services, Finance, Human Resources, Compliance, and other enterprise functions to improve starts, persistence, completion, employment outcomes, and profitability
• Own operational readiness and execution for new campuses, expansions, replications, relocations, programs, and strategic growth initiatives
• Establish launch playbooks, readiness assessments, governance routines, and post-launch reviews that improve the speed, quality, and consistency of growth initiatives
• Optimize operating costs, workforce models, and resource allocation while maintaining quality, compliance, student support, and capacity for growth
• Improve student retention and outcomes through stronger engagement, support processes, intervention models, cross-functional coordination, and campus accountability
• Build a high-performing leadership pipeline through executive coaching, talent assessment, succession planning, engagement, and performance management
• Shape a culture of accountability, urgency, collaboration, ownership, continuous improvement, and operational excellence
• Ensure compliance with regulatory, state licensure, accreditation, policy, safety, and reporting requirements across campus operations
• Strengthen employer, community, and public relationships to advance reputation, workforce relevance, student opportunity, and long-term growth

• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Education, Finance, or a related field (required); Master's degree (preferred)
• Minimum of 10 years of progressive leadership experience in operations, business management, education, multi-site organizations, or a related industry (required)
• Minimum of eight (8) years of experience leading large teams through multiple levels of management (required)
• Demonstrated success leading complex, multi-location operations with accountability for performance, growth, and operational outcomes
• Expertise leading complex, multi-site operations through data-driven decision-making, accountability, and continuous improvement

• Develop and execute strategies that drive organizational growth, operational excellence, and long-term business success
• Direct mission-critical, multi-entity initiatives with measurable impact
• Institutionalize high-performance standards and adaptive accountability systems
• Support enterprise-wide digital transformation leveraging emerging technologies
• Lead complex, multi-site operations through data-driven decision-making, accountability, and continuous improvement
• Manage organizational performance through effective resource allocation, budgeting, forecasting, and profit and loss oversight
• Build high-performing leadership teams, develop talent, lead change, and create a culture of accountability and excellence
• Align diverse stakeholders, lead transformational initiatives, and drive enterprise-wide adoption of strategic priorities
• Approach challenges with a broad perspective, considering internal and external factors
• Balance the needs of diverse stakeholders to drive aligned outcomes
• Communicate a compelling vision that inspires action
• Build trust through honesty, integrity, and accountability

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
• Overnight and/or Local travel required (up to 30%)