VP, Complex Program Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Senior Executive Complex Program Leader, you will have full accountability for strengthening the performance of Kyndryl’s largest and most complex customer programs. You will serve as the senior decision-maker and problem solver for programs that require focused leadership, including failing programs, executive escalations, strategic transformations and at-risk customer accounts

This role will shift program leadership from primarily reacting to issues toward identifying and addressing risks before they affect customer outcomes. You will establish a realistic view of program health, look beyond surface-level status reporting and ensure leaders have the evidence needed to make timely decisions

You will oversee complex consulting, application and cloud implementation programs with values ranging from $100 million to $1 billion. Working with customer CIOs, senior technology leaders, hyperscalers and Kyndryl teams, you will define practical recovery strategies, redirect resources and hold leaders accountable for measurable progress.

You will also shape and lead a dedicated reporting structure as it is established. A critical part of your mandate will be ensuring programs have the right complex program management and project management talent at the right time. The opportunity is clear: take an area that needs focused attention and build the leadership, governance and delivery discipline required to meet the sophisticated needs of our customers

What you will do:

Own complex program outcomes

• Take full accountability for the direction, performance and recovery of complex customer programs

• Make timely decisions on leadership, resources, priorities and corrective actions.Maintain ownership from initial assessment through sustained delivery improvement.

Prevent and resolve critical issues

• Identify program risks early and intervene before they become executive escalations

• Lead recovery efforts when programs, transformations or customer accounts are at risk

• Diagnose root causes across delivery, technology, governance, commercial commitments and talent.

Create an accurate view of program health

• Establish evidence-based assessments that show the actual condition of each program

• Test reported status against delivery milestones, dependencies, risks and customer outcomes

• Present clear recommendations, decisions and recovery progress to senior leaders.

Strengthen delivery leadership

• Assess whether programs have the right complex program managers and project managers

• Build a reporting structure with clear responsibilities, decision rights and accountability

• Replace or redirect program leadership and resources when delivery outcomes require change.

Partner with customers and technology leaders

• Work directly with CIOs and senior technology leaders during critical program decisions

• Coordinate application, cloud, consulting and hyperscaler stakeholders around achievable outcomes

• Build customer confidence through clear commitments, visible progress and consistent follow-through

Improve long-term program performance

• Establish governance that supports early risk detection and practical decision-making

• Capture lessons from challenged programs and apply them across the program portfolio

• Balance immediate recovery activity with proactive planning and capability development

Travel as needed

• Travel approximately 30 percent to support customers, teams and critical program activity

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

• Extensive experience leading and recovering large-scale, complex technology programs valued from $100 million to $1 billion

• Demonstrated success implementing complex application, cloud or technology transformation programs

• Experience taking full accountability for failing programs, executive escalations and at-risk customer accounts

• Experience making decisions about program leadership, resource deployment, delivery priorities and corrective actions

• Demonstrated ability to identify when reported program health does not reflect actual delivery conditions

• Experience engaging CIOs, senior technology leaders and executive stakeholders during high-impact decisions

• Experience working with major hyperscalers and coordinating multi-company delivery environments

• Current Project Management Professional certification

Preferred skills and experience

• Experience building or leading complex program management and project management organizations

• Background spanning consulting, technology delivery and operational program leadership

• Experience gained across varied organizations rather than exclusively within a large professional services firm

• Demonstrated ability to create practical solutions in environments where structures are still developing

• Experience working across global teams, business units or geographies

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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Drive progress with purpose

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.