VP, Renewals and Operations

About the role

Intapp's Client Success and Support organization protects and grows the value clients get from Intapp. The VP, Renewals and Operations owns the strategy, systems, and team that turn client relationships into durable revenue — leading renewals as a standalone discipline while building the operational backbone that connects Client Success and Support into one coordinated post-sales organization.

This is a build role. Intapp's renewals motion is scaling alongside the company, and this leader will design the structure, playbooks, systems, and talent model that let renewals scale without breaking client trust — while creating the cross-functional muscle that lets Success and Support operate as a single system rather than two adjacent teams.

What you'll do

Own the renewals strategy

• Build and lead a tiered renewals organization across major, enterprise, and mid-market segments, with the right ownership model, cadence, and playbook for each.
• Set and deliver against net revenue retention (NRR) and gross revenue retention (GRR) targets, with the forecasting rigor and pipeline discipline the executive team and board can rely on.
• Design renewal outreach cadences and a tech-touch model that extends coverage efficiently as the client base grows, without diluting the client experience.
• Build the RACI, escalation paths, and risk-scoring approach that make renewal ownership clear at every tier and every stage of the lifecycle.

Build the operations backbone

• Stand up the systems, data, and reporting that give Client Success and Support one shared view of client health, renewal risk, and growth opportunity.
• Own the renewals and client success technology stack — CRM and customer success platform configuration, data integrity, and the automation that removes manual work from the team.
• Define and track the KPIs that matter: NRR, GRR, renewal outreach cadence adherence, EBR/QBR coverage, support KPIs, and the health signals that predict churn before it happens.
• Partner with sales, finance, and revenue operations to align forecasting methodology, compensation design, and segment definitions across the post-sales funnel.

Connect Client Success and Support

• Close the gaps between success, support, and renewals — building shared handoff processes, joint account plans, and escalation paths so accountability doesn't fall through the cracks between teams.
• Partner with the services organization on the post-sales handoff so implementation momentum carries cleanly into adoption, retention, and expansion.
• Champion the use of AI-enabled tooling across the post-sales organization to scale coverage and surface risk earlier.

Lead and develop the team

• Hire, coach, and grow a team of renewal managers and operations professionals.
• Build career paths and enablement that let the team grow with the business.
• Represent renewals and operations in executive and board-level conversations on retention, growth, and post-sales health.

What you bring

• 15+ years in SaaS renewals, revenue operations, or customer success leadership, including at least 5 years managing managers or building a function from the ground up.
• A demonstrated track record improving NRR and GRR at a growing B2B SaaS company, ideally one with multiple client segments or tiers.
• Deep fluency in renewals and CS operating mechanics — forecasting, health scoring, cadence design, tech-touch models, and the systems that run them, such as Salesforce and customer success platforms like Gainsight.
• Experience building cross-functional processes that span sales, services, support, and success — and the influence to make them stick without direct authority over every team involved.
• Comfort operating at both altitudes: setting multi-year strategy and getting into the details of a single account's renewal risk.
• Experience in vertical or regulated-industry SaaS, such as legal, financial services, or professional services, is a plus.
• A direct, data-driven communication style and the judgment to know when to escalate versus when to solve.

Why this role matters

Intapp serves professional firms in highly regulated industries, where trust drives renewal as much as product fit does. This role sits at the center of that relationship — with the mandate and the resources to build a renewals organization designed to scale with the company, and the cross-functional reach to make Client Success and Support operate as one connected system.

Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

Company Overview

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value.

Intapp created Celeste, an agentic AI platform for professional firms that combines firm-specific context, workflow automation, and built-in compliance. Using prebuilt or custom agents, Celeste helps professionals execute critical workflows faster and more consistently while respecting proprietary knowledge, access controls, and regulatory requirements. It is designed to work within a firm's data, terminology, playbooks, and governance framework.

Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact — from 25% more pitch opportunities to 55% faster client onboarding — turning intelligence into competitive advantage.

Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.