VP Technical Services

As the Vice President of Technical Services , you will maximize equipment availability and customer satisfaction through world-class repair operations, technical support, quality systems, and continuous operational improvement. Responsibilities 1. Recruits and develops department leaders by: Hiring and developing department managers. Conducting annual performance reviews. Driving KPIs and accountability. 2. Leads repair operations and technical support by: Standardizing repair procedures. Improving repair turnaround times. Ensuring consistent repair quality. Supporting field technical issues. 3. Oversees hoist & automation and repair systems by: Maintaining repair systems. Supporting automation systems. Driving documentation and process improvements. 4. Maximizes equipment availability through operational excellence by: Monitoring repair KPIs. Reducing repeat failures. Improving technician productivity. Supporting quality control initiatives. 5. Drives continuous improvement across technical services by: Reviewing Rep escalations. Supporting repair costing and parts credits. Leading operational improvement projects. Supporting VP Technical Services administrative initiatives.