VP/SVP, Client Services

VP/SVP Client Services Title: VP/SVP, Client Services Location: India (Remote) Experience: 10+Years We are seeking a highly accomplished Client Services partner to lead strategic client engagements, drive business growth, and ensure delivery excellence across large-scale technology and digital transformation programs. This role requires a unique blend of business consulting expertise, commercial acumen, relationship management, and technology services experience. The ideal candidate will serve as a trusted advisor to senior client stakeholders, identify growth opportunities, and translate business challenges into impactful technology solutions. Key Responsibilities Client Relationship Management Act as the primary strategic partner for client executives and senior business stakeholders. Build and nurture long-term relationships with CXOs and key decision-makers. Develop a deep understanding of clients' business objectives, challenges, and growth priorities. Partner with clients to define transformation roadmaps and technology-led business solutions. Ensure high levels of customer satisfaction, retention, and account growth. Business Development & Account Growth Drive revenue growth through account expansion, cross-selling, and upselling opportunities. Identify and pursue new business opportunities within existing and prospective accounts. Develop account strategies and growth plans aligned with client objectives. Lead proposal development, contract negotiations, and commercial discussions. Create compelling business cases and value propositions that demonstrate measurable ROI. Delivery Oversight & Governance Provide executive oversight for project delivery, ensuring quality, timeline, and budget adherence. Work closely with delivery leaders and project managers to ensure successful execution. Review project plans, effort estimates, risks, and mitigation strategies. Drive governance reviews and executive steering committee meetings. Ensure alignment between client expectations and delivery execution. Strategic Consulting Serve as a trusted advisor for business transformation and digital initiatives. Understand industry trends and leverage them to create innovative client solutions. Connect business outcomes with technology capabilities to drive measurable impact. Guide clients through complex organizational and technology transformation programs. Support clients in defining operating models, process improvements, and transformation strategies. Leadership & Collaboration Collaborate with global delivery teams to ensure seamless client engagements. Mentor and develop account managers, project managers, and emerging leaders. Promote a client-centric culture focused on excellence and business outcomes. Drive effective communication between business stakeholders and technical teams. Foster collaboration across sales, delivery, consulting, and technology practices. Skills, Knowledge & Experience B.Tech/BE and MBA from a Tier-1 Business School. 10+ years of experience in IT Services, Technology Consulting, Digital Transformation, or Enterprise Account Management. Proven success in managing strategic enterprise accounts, driving revenue growth, and expanding client relationships. Strong business acumen with the ability to understand client challenges and translate them into impactful technology solutions. Experience engaging and influencing CXOs and senior stakeholders. Demonstrated expertise in consultative selling, business case development, and transformation initiatives. Sound commercial understanding of P&L, revenue forecasting, and margin management. Strong stakeholder management, communication, negotiation, and presentation skills. Strategic thinker with excellent problem-solving abilities and a results-driven mindset. Experience working with global teams, Agile methodologies, and distributed delivery models. Proven ability to bridge business objectives with technology solutions while leading cross-functional teams in dynamic environments