Warranty Claims Processor

Status: 12-Month Contract

Job Title: Warranty Claims Processor

Location: Hybrid in Detroit, Michigan

Salary: $27/hr

About the company:

They are the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles. Their vehicles are sold and serviced through a network of more than 1,300 dealer and service partner locations.

Headquartered in Portland, Oregon, they sell and service several renowned commercial vehicle brands including Freightliner Trucks, Western Star Trucks, Thomas Built Buses, and Freightliner Custom Chassis. Through the company’s affiliates, they are also a leading provider of heavy-and medium-duty diesel engines and other components.

Warranty Claims Processor:

Our client is seeking a Warranty Claims Processor to support warranty operations through a combination of data analysis, claims administration, and cross-functional collaboration. This is an excellent opportunity for an early-career professional who enjoys solving problems, uncovering trends in data, and applying analytical thinking to improve business processes within a collaborative manufacturing environment.

This role is a hybrid model in Detroit, Michigan.

Warranty Claims Processor Responsibilities:

• Process and review warranty claims while ensuring accuracy, completeness, and compliance with established procedures.
• Analyze warranty and operational data to identify trends, measure business performance, and develop reports and dashboards that support informed decision-making.
• Collaborate with engineering, service, quality, suppliers, and repair partners to investigate technical warranty concerns, resolve claim issues, and improve diagnostic accuracy.
• Assist with technical evaluations, failure investigations, testing activities, and documentation related to mechanical components and warranty processes.
• Create and maintain clear technical documentation, evaluation procedures, and supporting materials for warranty analysis and claim reviews.
• Utilize modern analytics platforms and visualization tools to present complex information through dashboards, charts, and other user-friendly reporting formats.
• Participate in meetings with internal and external stakeholders to communicate findings, provide analytical support, and contribute to continuous improvement initiatives.
• Identify process improvement opportunities and support projects that enhance operational efficiency and warranty performance.

Warranty Claims Processor Qualifications:

• Experience with Tableau and the ability to build or interpret data visualizations and reports.
• Familiarity with modern analytics platforms such as Power BI, Snowflake, or comparable business intelligence tools.
• Strong analytical and problem-solving skills with the ability to interpret data and communicate actionable insights.
• Collaborative mindset with a demonstrated ability to work effectively across multiple teams and contribute to process improvements.
• Interest in mechanical systems, engines, manufacturing, or related technical disciplines; hands-on mechanical projects, coursework, or hobbies are valued.
• Excellent written and verbal communication skills with strong attention to detail and organizational abilities.
• Bachelor's degree in a related field is preferred but not required. Relevant internships, academic projects, or equivalent experience will be considered.
• Entry-level candidates with 0–2 years of experience are encouraged to apply if they demonstrate analytical aptitude, curiosity, and a willingness to learn.