Warranty Officer

About the Role Mercedes-Benz Berwick is seeking an experienced and detail-oriented Warranty Officer to manage warranty administration and process warranty claims across four Mercedes-Benz dealership locations: Berwick, Brighton, Waverley, and Mornington. This role will work closely with Aftersales and Service teams and requires regular travel between dealership locations. The successful candidate will play a key role in ensuring warranty claims are accurately documented, submitted, monitored, and resolved in accordance with Mercedes-Benz policies and procedures. Key Responsibilities Process and submit warranty claims accurately and within required timeframes. Ensure all supporting documentation is complete and compliant with warranty requirements. Liaise with Service Advisors, Technicians, and Parts Departments to gather required warranty information. Monitor the progress of submitted claims and follow up on outstanding matters. Maintain accurate records of warranty approvals, rejections, reimbursements, and claim statuses. Investigate and resolve discrepancies relating to warranty claims. Stay up to date with Mercedes-Benz warranty policies, procedures, and manufacturer requirements. Work collaboratively with Aftersales and Service Managers across multiple dealership locations. Travel regularly between Berwick, Brighton, Waverley, and Mornington dealerships as required. Essential Skills Exceptional attention to detail and accuracy. Strong organisational and time-management skills. Excellent written and verbal English communication skills , with the ability to communicate professionally with different stakeholders. Strong stakeholder management and interpersonal skills. Strong computer literacy and confidence using dealership management systems. Ability to manage multiple claims and priorities efficiently. Current driver's licence and willingness to travel between sites. Experience Requirements Previous experience in dealership warranty administration . Experience processing and managing automotive warranty claims. Strong understanding of dealership service and aftersales operations. Experience supporting international automotive clients or working within an international automotive dealership environment is highly preferred. Candidates with experience working directly with Australian, US, UK, or other international automotive clients will be highly regarded. Local automotive experience may be considered, but preference will be given to candidates with international client exposure and experience communicating with overseas stakeholders. Desirable Experience Experience working with a luxury or premium automotive brand. Familiarity with manufacturer warranty policies and procedures. Experience using dealership management systems. Experience working remotely or directly supporting international clients. Exposure to international automotive dealership processes and standards. This wording helps you filter candidates who may have automotive experience locally but prioritizes those with international automotive client experience and strong English communication skills , which sounds like your main requirement. Technical Requirements: Equipment is self-provided Computer: RAM: 8GB CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) HDD/SDD: 512 GB Operating System: Windows 11 Home or Pro Accessories: Power Backup: Powestation, Powerbank, UPS, etc. Extra Display: Secondary/External Monitor Audio & Video: Noise-Cancelling Headset + Web Cam Internet: Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads. Contractor Perks & Rewards: 20 Paid Time Off Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract). Annual Trip – connect with the broader Wingman community in person. Dedicated Support Contact (CSM) – someone to help you succeed and stay connected. Access to a Network – collaborate with fellow contractors and onshore specialists. Opportunities to Upskill – optional sessions, peer learning, and developmental pathways. More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads. High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments. Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes. Advisory Support – HR, Tax, and setup guidance available to make contracting seamless. 100% Work-From-Home Contracts – all engagements designed for remote delivery. Pre-engagement requirements for Independent Contractors: BIR as you are a contractor (Required to submit any contributions required by the government.) NBI or Police Clearance Any Government-issued ID