Warranty/Quality Reporting Administrator

Creating A Healthier Way of Living Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities. Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai. Location: 103 International Dr. Peachtree City, GA. Schedule: Monday-Friday Hours: 8:00am-5:00pm Hybrid Model: In-office on Tuesdays, Wednesdays, and Thursdays; remote work on Mondays and Fridays ( This position requires flexibility in scheduling based on business needs.) What does a Warranty/Quality Reporting Administrator do at Rinnai? Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines. Research and provide resolution to all disputed processed claim inquires. Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements. WARRANTY SUPPORT Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies. Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims. Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes. Coordination of all Authorized Service Provider information and timely and effective communication to all ASP’s as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASP’s up in Rinnai’s operating system, and maintaining a database listing all ASPs with appropriate ASP information. Maintain detailed and current knowledge of the Company’s products and warranties. OTHER Other duties and responsibilities as required Embrace and support growing business demands in a changing environment Awareness and compliance of Company Policies and Procedures REQUIREMENTS: KNOWLEDGE High School degree or equivalent required. One year of warranty administration or repair parts/service-related experience preferred SKILLS Attention to detail and follow through on all issues Honesty and integrity Team player: ability to work with others at all levels Patience and ability to show empathy to customer needs Working knowledge of all Microsoft Office products as well as Crystal Reports ABILITIES Multitask with competing priorities Work cooperatively within a team environment Some moderate lifting Physical Requirements: Physical Activities Occasionally remaining in a stationary position, often standing, or sitting for prolonged periods of time. Constantly communicating with others in exchange for information Occasionally repeating motions that may include the wrists, hands, and/or fingers. Constantly assessing the accuracy, neatness, and thoroughness of the work assigned. Environment Conditions No adverse environmental conditions expected. Physical Demands Sedentary work that primarily involves sitting/standing. Benefits Medical, Dental, Vision, and Prescription  Flexible Spending Account (FSA) options for Medical and Dependent Care Paid Time Off (PTO), Floating Holidays (FH) Paid Holidays  401(k) Plan with Company Match  Company Paid Life Insurance Voluntary Life Insurance Short- and Long-Term Disability Professional Development Tuition Reimbursement Annual Incentive Plan (AIP) Referral Bonuses Paid Volunteer Community Service Day Tobacco and Drug-Free Campuses Employee, family, and friend’s discount Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.