Web Portal IT Support I

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Wellness resources About the Role: Join MedPOINT Management as a Web Portal IT Support I, where you'll play a vital role in ensuring our web portal operates seamlessly. Be part of a dynamic team in Sherman Oaks, CA, dedicated to providing exceptional IT support and enhancing user experience. About Us: Founded over a decade ago, MedPOINT Management has established itself as a leader in healthcare IT solutions. Our commitment to innovation and customer satisfaction has earned us a loyal client base and a vibrant workplace culture that values teamwork and professional growth. Responsibilities: Provide first-level support for web portal issues, troubleshooting and resolving user inquiries. Monitor system performance and ensure optimal functionality of web applications. Assist in the development and implementation of user training materials. Collaborate with cross-functional teams to enhance portal features and user experience. Document support processes and create knowledge base articles for common issues. Participate in regular system updates and maintenance activities. Respond to user feedback and recommend improvements to the web portal. Maintain a high level of customer service and professionalism in all interactions. Requirements: Associate's degree in IT, Computer Science, or related field preferred. 1+ years of experience in IT support or customer service roles. Strong understanding of web technologies and troubleshooting techniques. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Detail-oriented with strong problem-solving abilities. Familiarity with ticketing systems and IT support tools. Customer-oriented mindset with a passion for technology. This is a remote position. Compensation: $27.00 - $32.00 per hour