Wholesale Market Area Manager - North Carolina

Job Description

Field Work Arrangement

This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory (North Carolina, South Carolina and parts of Virginia and West Virginia) or be willing to relocate to Central North Carolina or a surrounding area approved by leadership within 60 days of the start date.

The Role

The Wholesale Market Area Manager administers Sales and Service Agreements between General Motors (GM), its dealerships, external fleet customers, and Independent Aftermarket (IAM) stores within an assigned territory. This role consults with dealers and IAM stores to develop and implement business plans that support sales and service objectives. The manager uses market, sales, customer feedback, and financial information to identify opportunities and address performance gaps. The role also supports marketing initiatives, product launches, customer retention, product displays, inventory management, and training. Through these activities, the manager helps dealers and IAM stores strengthen their operations and increase sales of GM vehicles and parts.

What You’ll Do

• Serve as a liaison between GM, dealerships, external fleet customers, and IAM stores.
• Provide mentoring and consulting to help dealers and IAM stores meet monthly and annual sales and service objectives.
• Track dealership Customer Satisfaction Index (CSI) results and other customer feedback to identify and address deficiencies and opportunities.
• Support product launches by coordinating marketing and advertising activities among dealers, IAM stores, and GM.
• Build and maintain relationships with internal and external stakeholders.
• Monitor personnel training and support compliance with GM requirements and objectives.
• Support inventory management, including vehicle and parts ordering and inventory balancing.
• Analyze dealer sales, local market conditions, and competitive activity to identify revenue opportunities.
• Support efforts to increase sales of GM vehicles and parts and assist with customer problem resolution.
• Perform other related duties as assigned.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s Degree or equivalent professional experience.
• 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• Strong automotive industry knowledge and business acumen, including wholesale, aftersales, service & parts operations and customer experience management highly preferred.
• Ability to travel up to 75% to different locations within your territory.
• Proficiency in Google Workplace or Microsoft Suite including data analysis, reporting, and visualization tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience in the automotive industry and aftersales.
• Effective oral and written communication skills.
• Ability to set priorities and work autonomously.
• Demonstrated ability to build and maintain strong internal and external relationships.
• Demonstrated ability to deliver results and support change management.
• Persuasive communication skills.
• Timely problem-solving and conflict-resolution skills.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

Relocation benefits are available for candidates who qualify under company policy.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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