Wire Transfer Specialist

WHO WE ARE We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be. Work with us – and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits, including: Retirement benefits – pension plan, 401(k) with employer match Excellent health benefits – medical, dental, vision, and supplemental coverage Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO) 10+ paid holidays per year Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement Employee recognition program ...and more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees. ABOUT THE POSITION Position Overview: As a Wire Transfer Specialist, you will play a critical role in supporting the credit union's wire transfer operations. You'll process domestic and international wire transfers, provide expert guidance on wire-related matters, support branches and departments, and help ensure transactions are completed accurately, securely, and in compliance with regulatory requirements. This role combines operational excellence, risk awareness, problem-solving, and cross-functional collaboration to support an exceptional member experience. Position Type: Full-Time Compensation Range: $20.00/hr. - $22.50/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills* Location: This role offers flexibility in work arrangement and may be performed on-site, hybrid, or remotely ONLY for residents in NY, NJ, or PA. Training must take place in our Endwell, NY headquarters. What You’ll Do Process incoming and outgoing, domestic and international wire transfers accurately and efficiently while meeting established service level expectations. Monitor wire activity for exceptions, trends, operational concerns, and potential fraud risks, escalating issues as needed. Serve as a resource for branches and internal departments by answering wire-related questions and providing operational guidance. Partner with People & Culture and business partners to support training efforts and improve organizational knowledge of wire transfer operations. Support internal and external audits and collaborate with Fraud and other departments to investigate suspicious wire activity. Maintain awareness of regulatory requirements, industry changes, and emerging payment and fraud trends. Participate in payment-related projects, process improvements, system enhancements, and strategic initiatives. Provide backup operational coverage and support changing business needs, priorities, and departmental responsibilities. What Success Looks Like Wire transfers are processed accurately, securely, and within established service standards. Risk, fraud, and compliance concerns are identified early and escalated appropriately. Members and employees receive timely, knowledgeable support regarding wire transfer services. Audit results demonstrate strong operational controls and regulatory compliance. Training and support efforts improve organizational understanding of wire transfer processes and requirements. Operational improvements enhance efficiency, reduce risk, and strengthen the member experience. Internal partners view you as a dependable resource and subject matter expert for wire operations. WHAT WE'RE LOOKING FOR Minimum Qualifications High school diploma with 1–3 years of related experience. Proficiency with Microsoft Office applications, Adobe products, and standard office technology. Strong written and verbal communication skills. Excellent organizational, analytical, and problem-solving abilities. Ability to manage multiple priorities while maintaining accuracy and attention to detail. Ability to maintain confidentiality and exercise sound judgment when handling sensitive information. Commitment to supporting a welcoming, inclusive environment and modeling Visions' mission and values. Preferred Qualifications: Bachelor's degree. Experience in financial services, electronic payments, wire transfer operations, or back-office processing. Experience supporting operational controls, audits, or compliance-related activities. Knowledge of wire transfer regulations, payment systems, fraud prevention practices, or banking operations. At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position. MISSION AND VALUES Our mission is to MAKE VISIONS MATTER. To our members , we will provide value and relevance. To our employees , we will be a premier organization and provide opportunities for career advancement. To our community , we will be a leader and provide a positive impact. At Visions, we’re an organization with Integrity that builds Community , provides exceptional Service to all, and continually strives to earn your Trust . We make Visions matter. You can, too. #ClaimYourSeat Learn More! Click a link to learn about: Visions FCU Employee benefits Employee culture Community giveback If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected] .