Work Management Specialist II

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, September 18, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. WMS II- This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Basic Qualifications: Work Management Specialist II High School Diploma/GED 1-year minimum required related work experience Additional Preferred Qualifications Possesses a general knowledge of applications used in Distribution, Customer Experience & Services Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration Collaborates effectively in a team environment Proficient in system applications used in Distribution, Customer Experience & Services Knowledge of local ordinances, permits, and inspections Supports changing work environments, processes, and policies Exhibits effective written and verbal communication skills Possesses a working knowledge of Microsoft Office Software Previous customer service experience Prioritizes work effectively Demonstrates good judgment in decision making Works independently in resolving problems Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility