Workforce Capacity Specialist

Are you passionate about data, planning, and making operational impact? As a Workforce Capacity Specialist, you'll ensure our operations always have the right people, at the right time, in the right place. You'll play a key role in balancing workforce capacity with business demand, helping our warehouses perform at their best. If you enjoy turning data into actionable insights and working closely with operational stakeholders, this is the opportunity for you. You'll join an international, data-driven logistics environment where collaboration and continuous improvement are at the heart of everything we do. Working with advanced planning tools, reporting dashboards, and workforce management systems, you'll partner closely with Operations Managers, Warehouse Managers, and Supervisors to optimize workforce performance. YOUR TASKS As a Workforce Capacity Specialist, you'll analyze workforce capacity, forecast staffing needs, and translate business demand into effective workforce plans. By monitoring operational performance and identifying trends, you'll help ensure our operations remain efficient, flexible, and prepared for future growth. Your responsibilities include: Analyzing workforce capacity, staffing levels, and operational performance; Developing short-, medium-, and long-term workforce forecasts and capacity plans; Preparing reports and dashboards while identifying trends, risks, and improvement opportunities; Supporting workforce scheduling and resource planning activities; Maintaining and improving planning models, forecasting methodologies, and reporting tools. You'll primarily work day shifts during standard office hours. Hybrid working is possible, combining office days with working from home where business allows. We're looking for a proactive Workforce Capacity Specialist who enjoys working in a dynamic, data-driven logistics environment and knows how to translate analysis into operational improvements. Bachelor's degree or relevant work experience in Workforce Management, Capacity Planning, Workforce Planning, or Resource Planning; Excellent command of English; Dutch is considered an advantage; Experience with workforce forecasting, capacity planning, and resource planning; Advanced Excel skills; experience with Workforce Management systems is a strong plus; Available full-time (40 hours per week); Strong analytical skills, detail-oriented, proactive, and results-driven; Nice to have: Experience within logistics, supply chain, or warehouse operations. WHAT'S IN IT FOR YOU? Experience matters. But at Arvato, your development doesn't stop. In this role, you'll work with experienced Workforce Management and Operations professionals within an environment where continuous improvement, collaboration, and innovation are at the core. Through our comprehensive learning center and targeted training, you'll have the opportunity to further develop yourself—both professionally and personally. A gross monthly salary of €3,400 based on 40 hours, depending on your experience; Bonus scheme, depending on company performance and personal objectives; Hybrid working opportunities with flexibility to work from home and the office; 25 vacation days based on a 40-hour week; Additional time-off options: Buy up to one extra week of vacation and 3 additional 'sick-free' days; An attractive pension scheme; Travel allowance; Employee Benefits @ Work (discounts on various products and services); Discounts on your gym membership and bike plan; An active employee association with informal activities and team outings. For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying. ABOUT BERTELSMANN Bertelsmann is a leading international company operating in the media, services and education sectors. With a history dating back to 1835 and operations in more than 50 countries, Bertelsmann is one of the world's largest media companies. In the Netherlands, Bertelsmann serves as the Financial Shared Service Center for several group companies. From this central role, the team supports multiple entities with their complete financial administration, reporting and compliance. This means you will not work for just one organisation, but gain exposure to a variety of businesses, business models and organisational structures—each with its own dynamics and challenges. The department is located at the Arvato site in Gennep, a high-tech and international environment where logistics, technology and finance come together. Here, you will collaborate with colleagues responsible for a wide range of financial activities, from accounting and tax compliance to audits. What makes this environment unique is the combination of stability and variety. You will work within a large, financially strong international organisation while continuously dealing with new entities, organisational developments and complex financial challenges. This creates excellent opportunities for both professional and personal growth. At Bertelsmann, quality is key, but so are ownership, collaboration and continuous improvement. You will be encouraged to contribute ideas, optimise processes and make a real impact on the organisation's financial performance. Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.