Workforce Operations Lead

Xillium Professional Services is a Philippines-based clinical support outsourcing company serving the US healthcare market. With multiple office sites and a rapidly expanding workforce, Xillium is committed to delivering high-quality operational support to its clients and employees. The Workforce Operations Lead plays a pivotal role in ensuring seamless staff assignments, transitions, and productivity across the organization. Reporting to the Director of Workforce Strategy and managing a small team of Workforce Coordinators, this position is central to maintaining operational excellence and compliance in a dynamic, fast-paced environment. Key responsibilities include: Managing staff movement mechanics, including assignments, transitions, and bench management, in coordination with HR and IT teams Maintaining accurate records for all active assignments to ensure each billable staff member has a current status and owner Owning and managing the bench by tracking available staff, optimizing productivity, and driving placement urgency Coordinating client assignment transitions, including onboarding, mid-assignment changes, and structured offboarding Handling intake and fulfillment of workforce requests from Services, Sales, and Client Alignment departments Collaborating with HR on compliance, employment status changes, and adherence to Philippine labor requirements Working with IT to ensure proper system access provisioning and deprovisioning for EHR, client portals, and internal tools Maintaining and enforcing the workforce request intake process across departments Updating and managing SOPs for assignment lifecycle events Ensuring all transitions are completed within defined SLA windows Required Qualifications: Experience leading operations, staffing coordination, or workforce/resource management Strong proficiency with Excel or Google Sheets for operational tracking and reporting Proven experience owning and enforcing SOP-driven operational processes Demonstrated ability to execute SLA-based operational tasks, meeting defined turnaround times Experience partnering with Services/Delivery and Sales teams to intake and fulfill staffing/workforce requests Fluent English communication skills Legally authorized to work in the Philippines Availability to work aligned to US time zone business hours Preferred Qualifications: People management experience Experience managing assignment and placement lifecycle processes, including onboarding, mid-assignment changes, and offboarding Bachelor’s degree Experience adopting new operations tools, including AI tools, to improve workforce coordination workflows Experience coordinating cross-functionally with HR and IT to support workforce changes Grow Where You Win At Xillium, we believe your career should be a win, not just a job. We offer stability, growth, and benefits designed to help you succeed at every stage. Paid training Annual salary increase 10% night differential & holiday pay Attendance bonus Career advancement & incentives Health & Protection Free HMO after training 1 free dependent (Year 1) Up to 2 dependents (under 5 years tenure) HMO upgrade at Year 5 SSS, PAG-IBIG, PhilHealth Paid Time Off Service Incentive Leave (prorated) Sick & Vacation Leave Bereavement, Maternity/Paternity Solo Parent & Gynecologic Leave Tiered leave credits Convertible leave credits Financial & Long-Term Benefits 13th month pay (June & December release) No-interest cash advance (after 1 year, subject to conditions) FWD retirement fund (Year 4 eligible, Year 7 fully covered) Year-end performance incentive Milestone recognition packages Work Environment Company equipment + IT support Work-life balance Performance appraisal Continuous learning Inclusive, values-driven leadership