Workforce Project Manager

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The IRC opened an office in Phoenix, Arizona in 1994 to provide reception and placement services to newly arrived refugees. The office resettles refugees and provides numerous program services to assist refugees from their arrival through citizenship. Job Overview The Workforce Project Manager coordinates the development, implementation, and completion of all activities related to a new workforce initiative based in Phoenix. This role will oversee the integration of workforce development services across system partners and ensure high-quality, client-centered service delivery that aligns with federal and local standards. Responsibilities include supervision of department staff to ensure program compliance. Major Responsibilities: Include, but are not limited to: Program Oversight • Serve as the primary point of contact for the workforce initiative, ensuring integration of workforce development services across partners. • Lead daily operations to meet contractual and program deliverables, fostering a culture of equity, dignity, and results. • Manage the program budget and monitor expenses to remain within allocated limits. • Oversee and continuously improve a robust referral system in collaboration with partners. Staff Supervision & Development • Supervise the Customer Service Supervisor and Specialists, ensuring sites are adequately staffed and provide high-quality customer service. • Provide coaching, performance management, and professional development for team members. • Participate in internal leadership teams and working groups, contributing to organizational initiatives. Partnership Management • Build and maintain strong relationships with key system partners, local educational institutions, and affiliates. • Convene regular partner meetings to align goals and improve coordination. • Represent the program donor in board meetings and serve as liaison to ensure transparency and alignment with workforce goals. Compliance & Performance Management • Monitor program metrics (e.g., referrals, co-enrollments, job placements, outcomes) to guide improvement efforts. • Ensure compliance with local, state, and federal workforce regulations. • Provide timely reports to the donor x and escalate issues when needed. • Lead daily huddles and check-ins to drive accountability and operational excellence. Community Engagement • Represent the program at community events, forums, and public gatherings. • Promote the program by documenting and sharing success stories and early outcomes. • Lead outreach efforts to community stakeholders, including small businesses and partner organizations. Job Requirements: Education : Bachelor’s degree in a relevant field (social work, public administration, workforce development, social services, or similar). Work Experience: Minimum of 5 years of experience in workforce development, program management, or human services leadership. Demonstrated Skiles and Competencies: • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. • Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from various global environments and contexts. • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. • Demonstrated success working and communicating effectively in various global environments and contexts. • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. • Attention to detail and accuracy in work product. • Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired. • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. • Valid driver’s license and access to a personal, insured vehicle. • Proven experience supervising staff and fostering a culture of collaboration, accountability, and inclusion. • Excellent organizational and data management skills to ensure compliance and performance outcomes. • Passion for equity, inclusion, and economic mobility for historically marginalized communities and experience working with targeted populations. Working Environment • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. • Standard work week with occasional evenings or weekends for community events or partner meetings. • Travel within Maricopa County for partner site visits and events. Working Environment: • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. • Occasional domestic (non-local) travel required; up to 10%. • May require occasional weekend and/or evening work. Compensation : Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Equal Opportunity Employer : IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.