Working Student – Community & User Generated Content Operations

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience. At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives. Join us at Lovehoney, where pleasure combines with creativity, data, and innovation! We are currently looking for a Working Student - Community & User Generated Content Operations who will be integral to driving high-level performance across Lovehoney Group. In this role, your focus will be on su pporting the operational management and quality assurance of user-generated content across multiple e-commerce platforms and community channels. The role helps ensure a consistent, trustworthy, and high-quality customer feedback experience by coordinating review processes, monitoring platform performance, and supporting day-to-day content operations. What you will do Support moderation and quality control of user-generated content (reviews, Q&A, community interactions). Handle escalated review cases according to moderation guidelines. Monitor review syndication and content quality across brand shops and partner platforms. Ensure new product launches are correctly integrated into review systems. Identify operational inconsistencies and escalate issues where needed. Assist with monitoring community/forum activity. Support operational aspects of user research and customer feedback initiatives. Contribute ideas to improve operational efficiency and review quality processes. Help optimize workflows and reporting structures. What you should bring Currently enrolled at a German university in a relevant field (e.g. Business Administration, Marketing, Communications, or a related discipline). Strong attention to detail and a structured, reliable way of working. Ability to independently manage recurring operational tasks with high accuracyAnalytical and solution-oriented mindset with a hands-on approach. Comfortable working with digital platforms and online tools. Interest in e-commerce, online communities, and customer experience. Confident handling of spreadsheets and data maintenance tasks (e.g. Excel, Google Sheets). Strong written communication skills, with ability to work cross-functionally with different teams and stakeholders. Proactive, collaborative team player with a high level of ownership. Nice to have Initial experience in moderation, community management, e-commerce, or digital operations. Familiarity with content platforms or review systems. Interest in user research, customer insights, or user-generated content (UGC). What we can offer you A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events. Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun. Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration. Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company. Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally. Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily. Our interview process CV review Interview with one of our Talent Acquisition Team Members Hiring Manager Interview Hiring Team Interview Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates. At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role. We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office). If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/