Working Student User Operations & Insights (d/f/m)

What is working at Bettermile like? 🌟 We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities. 🌍 We mean diversity and we put it in numbers: 29 languages, 32 nationalities, 42% female (vs. ø26% in tech industry), and yes, we do have Schlager-Fans among us. 🚀 You can quickly take on responsibility without feeling left alone. Your team is always at your side. 🎨 We mean it when we say “cutting edge” and have a high level of creational freedom in our everyday work. 🏢 We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg. ✈️ Remote work from anywhere for up to 12 weeks in total in a year. 🛌 Enjoy 27 vacation days (with a 5-day week model) 🍎 Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them. 💡 Outstanding flexibility we are proud of – and of course, the best colleagues in the world! About the User Insights & Support Team: Our team is like a navigation system for the successful experience of our users. We don't just improve performance. We consider individual needs to provide customized training and resources tailored specifically to our clients. Interaction is at the heart of what we do. We look forward to answering questions and getting to the bottom of uncertainties. We are proud to have an open door for feedback, because our customers' opinions drive change and improvement. We have a few pre-defined solutions, because we believe that every path should be unique. The UsIS team is more than ‘just’ support. We are comrades-in-arms, believing in the vision and encouraging each other to take each step with confidence. You will be taking care of Supporting daily operational activities, including ticket handling and structured documentation Supporting quality monitoring, reporting, and continuous improvement initiatives Performing functional checks before releases and coordinating user-focused feedback to product teams Building and maintaining strong relationships with users and acting as their advocate internally Creating, maintaining, and improving FAQs, help center content, and internal documentation Gaining deep insight into how a fast-growing SaaS product operates in real customer environments, with your observations directly influencing product improvements and user experience You check these boxes You are organized, detail-oriented, and work in a structured way You have a proactive, solution-oriented mindset and stay calm in fast-paced situations You enjoy taking ownership and contributing to operational stability You have strong communication skills and feel comfortable collaborating across teams You are curious and driven to understand problems deeply, improve processes, and help make the product better every day You are fluent in English (C1 minimum); German or any additional language is a plus It is awesome if you also have First experience in support, operations, or process management Experience with documentation tools (e.g., Confluence) or ticketing systems An interest in user experience, product development, or quality improvement Take your chance Be a part of shaping a fast-growing industry and make an impact from day one. You’ll have the chance to take on responsibility early, with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making that moves things forward. Currently, we’re proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa. About us At Bettermile, we believe delivery shouldn’t be business as usual. We’re transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone. Our geo-based, AI-powered SaaS product handles complex address processing, dynamic routing, and navigation. It is built to manage many stops and multiple constraints. We’re setting a new standard for the last mile and pushing the industry forward, powered by a skilled, international team of tech enthusiasts, logistics experts, and a product suite designed to keep evolving.