Workplace – M365 SME - Nexthink

Workplace – M365 SME - Nexthink Enviar solicitud Buscamos un Workplace – M365 SME - Nexthink Key Responsibilities / Functional Skills: Nexthink Sharepoint Onedrive Copilot M365 Must-Have: 1. Nexthink Integration & Enablement - Support deployment and configuration of Nexthink app. - Collaborate with business units to identify use cases and drive adoption. - Monitor Nexthink performance and user feedback to optimize usage. 2. Microsoft OneDrive/Sharepoint - Administer OneDrive/Sharepoint services including folder synchronization and user support. - Manage incidents and service requests related to OneDrive/Sharepoint. - Ensure compliance with company policies and escalate issues when necessary. 3. Messaging Services (Exchange Online & On-Premise) - Administer and manage Exchange Online and on-premise mail relay servers. - Handle mailbox creation, distribution list management, and quota settings. - Monitor mail flow, server health, and transport rules. - Manage IP whitelisting for SMTP relay and ensure secure mail routing. - Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours). 4. Microsoft Teams & Enterprise Voice - Administer Teams environment including creation, permission management, and app store governance. - Manage Teams obsolescence and assign enterprise voice numbers. - Provide incident and request support for Teams and escalate as needed. 5. Licensing & Capacity Management - Manage M365 licensing via Active Directory groups. - Perform regular license cleanup and capacity reviews. - Escalate license availability issues to relevant teams. 6. Monitoring & Reporting - Monitor service health using Exchange Online portal and Centreon. - Generate KPI reports on usage, performance, and security status. - Provide dashboards and insights to IT Operations and Governance teams. 7. Security & Compliance - Ensure secure communication channels and apply DMARC, SPF, DKIM policies. - Implement multi-factor authentication for remote access to messaging systems. - Comply with customer Cybersecurity Charter and data protection standards. 8. Copilot Integration & Enablement - Support deployment and configuration of Microsoft Copilot features across M365 apps. - Collaborate with business units to identify use cases and drive adoption. - Monitor Copilot performance and user feedback to optimize usage. Good to have: • Manage and maintain SCCM and Intune packages, configuration profiles, and compliance policies. • Experience resolving endpoint devices incidents on remote. • Oversee monthly OS patching for Windows systems across IT and OT environments. • Monitor patch deployment status and generate compliance reports. • Ensure application compliance on end-user devices and coordinate with field engineers for issue resolution. • Handle mobile device management tasks such as remote wipe, synchronization, and profile updates. • Package and update end-user applications (e.g., VLC, 7zip) and coordinate deployments. • Generate monthly reports on patching compliance, deployment success, and device health. • Conduct deployment testing and monitor success/failure rates. • Hands-on experience on SCCM 2012 and above versions. • Expertise in package deployment, Software Updates with Intune or SCCM. • Coordinate with onsite teams for interventions and escalations. • Participate in change management and continual improvement initiatives. • Good knowledge of Power Shell scripting. • Good communication skills. • Basic Knowledge on SQL Server. English C1 Ubicaciones Madrid Estado remoto Híbrido Madrid Lugar de trabajo y cultura La clave es contar con un equipo humano extraordinariamente preparado y motivado, que renueva constantemente sus conocimientos, y que basa su trabajo en el diálogo continuo, la proximidad a nuestros clientes y la profesionalidad Acerca de TECDATA ENGINEERING TECDATA ENGINEERING es un proveedor líder de soluciones y servicios tecnológicos especializado en proyectos globales de tecnología avalado por su portfolio de servicios y productos enfocados a generar valor añadido, aumentar la ventaja competitiva y reducir costes para sus clientes. Estamos presentes en los sectores económicos más importantes: Banca, Telecomunicaciones, Seguros. Fundada en 2012 Compañeros 500 Facturación 5M