Workplace – M365 SME - Nexthink

Sharepoint

Onedrive

Copilot

M365

Must-Have:

1. Nexthink Integration & Enablement

- Support deployment and configuration of Nexthink app.

- Collaborate with business units to identify use cases and drive adoption.

- Monitor Nexthink performance and user feedback to optimize usage.

2. Microsoft OneDrive/Sharepoint

- Administer OneDrive/Sharepoint services including folder synchronization and user support.

- Manage incidents and service requests related to OneDrive/Sharepoint.

- Ensure compliance with company policies and escalate issues when necessary.

3. Messaging Services (Exchange Online & On-Premise)

- Administer and manage Exchange Online and on-premise mail relay servers.

- Handle mailbox creation, distribution list management, and quota settings.

- Monitor mail flow, server health, and transport rules.

- Manage IP whitelisting for SMTP relay and ensure secure mail routing.

- Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours).

4. Microsoft Teams & Enterprise Voice

- Administer Teams environment including creation, permission management, and app store governance.

- Manage Teams obsolescence and assign enterprise voice numbers.

- Provide incident and request support for Teams and escalate as needed.

5. Licensing & Capacity Management

- Manage M365 licensing via Active Directory groups.

- Perform regular license cleanup and capacity reviews.

- Escalate license availability issues to relevant teams.

6. Monitoring & Reporting

- Monitor service health using Exchange Online portal and Centreon.

- Generate KPI reports on usage, performance, and security status.

- Provide dashboards and insights to IT Operations and Governance teams.

7. Security & Compliance

- Ensure secure communication channels and apply DMARC, SPF, DKIM policies.

- Implement multi-factor authentication for remote access to messaging systems.

- Comply with customer Cybersecurity Charter and data protection standards.

8. Copilot Integration & Enablement

- Support deployment and configuration of Microsoft Copilot features across M365 apps.

- Collaborate with business units to identify use cases and drive adoption.

- Monitor Copilot performance and user feedback to optimize usage.

Good to have:

• Manage and maintain SCCM and Intune packages, configuration profiles, and compliance policies.

• Experience resolving endpoint devices incidents on remote.

• Oversee monthly OS patching for Windows systems across IT and OT environments.

• Monitor patch deployment status and generate compliance reports.

• Ensure application compliance on end-user devices and coordinate with field engineers for issue resolution.

• Handle mobile device management tasks such as remote wipe, synchronization, and profile updates.

• Package and update end-user applications (e.g., VLC, 7zip) and coordinate deployments.

• Generate monthly reports on patching compliance, deployment success, and device health.

• Conduct deployment testing and monitor success/failure rates.

• Hands-on experience on SCCM 2012 and above versions.

• Expertise in package deployment, Software Updates with Intune or SCCM.

• Coordinate with onsite teams for interventions and escalations.

• Participate in change management and continual improvement initiatives.

• Good knowledge of Power Shell scripting.

• Good communication skills.

• Basic Knowledge on SQL Server.

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