XTN-FF37111 | PEOPLE OPERATIONS SPECIALIST

Talkdesk is seeking an energetic and personable People Operations Specialist to work alongside its global People team and report to our People Operations Manager. As a specialist, you will be the first point of contact for employees and external stakeholders to provide support across a range of different areas including onboarding and offboarding, payroll, benefits, compliance, policy and our People systems. You’ll play a critical role in helping us scale our functions and processes in line with our global workforce strategy. Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Acts as first responder to frequently asked questions from employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level People staff or management. Process personnel actions in Workday throughout the employee lifecycle such as hiring, promotions, terminations, and transfers, to maintain organizational compliance and efficiency. Establish and maintain department records and reports in Workday; recommend new approaches and procedures to further efficiency, accuracy and automation improvements. Reviews tickets in Jira portal and responds, or identifies next level support or appropriate team and ensures a seamless transition for support. Supports and successfully collaborates with other centers of excellence such as Total Rewards, Payroll, Finance and Talent. Maintains the integrity and confidentiality of human resource files and records. Conduct periodic audits of People processes and data to ensure accuracy and compliance. Support special projects and initiatives related to People operations and process improvements. Conducts or assists with new hire onboarding. Assists with planning and execution of special events. Performs other duties as assigned. 1-3 years of work experience as a People Operations specialist or generalist. Proficient with Microsoft Office, GSuite Applications, DocuSign and Workday. General knowledge of ticketing systems like Jira. An ability to handle sensitive and critical information, conversations/situations with tact and discretion. Ability to work effectively in a hybrid team environment. Excellent written and verbal communication skills. English fluency reading, writing and speaking. Strong problem-solving skills, critical thinking, and a curiosity driven, resourceful approach toward success. Additional relevant knowledge or experience related to the above requirements will be considered an advantage.