Zoho Specialist

General Description The Zoho Specialist will be responsible for administering, developing, and optimizing the company's technology platforms, with a primary focus on Zoho CRM and Zoho FSM, as well as other modules within the Zoho suite. This position combines the responsibilities of a developer, IT administrator, and digital process consultant, ensuring that technology tools support the company's strategic goals and operational efficiency. Core Responsibilities 1. Zoho Administration & Development Configure, customize, and manage Zoho CRM, Zoho FSM, and other Zoho modules. Develop custom functions using Deluge, APIs, and automation workflows. Create reports, dashboards, and performance metrics aligned with company objectives. Ensure seamless integration between Zoho and other business applications. 2. IT Support & Troubleshooting Address and resolve hardware, software, and network-related issues. Maintain system security and ensure all IT systems remain up to date. Monitor and optimize the performance of computers, systems, and digital platforms. 3. Digital Project Management Analyze internal processes and recommend improvements through Zoho and other technology solutions. Lead the implementation of new applications and system modules. Train employees on the proper use of Zoho and other digital tools. 4. Innovation & Optimization Research and evaluate emerging technologies that can enhance company productivity. Automate repetitive processes to maximize efficiency. Recommend improvements to the organization's technology infrastructure. Minimum Position Requirements Education / Experience 3+ years of experience working with Zoho CRM, Zoho FSM, or other Zoho modules. Experience in programming, including Deluge, JavaScript, Python, and APIs. Previous experience in technical support and IT systems administration. Competencies Strong problem-solving skills for complex issues. Analytical thinking and results-oriented mindset. Excellent communication skills and the ability to train and support others. Ability to work both independently and as part of a team. Capability to manage multiple projects simultaneously. Strong interpersonal and relationship-building skills. Proficiency in mathematics, statistics, and data analysis. Excellent planning and organizational abilities. Customer and service-oriented approach. Ability to prioritize effectively and handle multiple tasks. Physical Requirements Ability to remain seated and work at a computer for extended periods. Perform repetitive hand and finger movements while using a keyboard, mouse, and other electronic devices. Maintain visual focus on computer screens and technological equipment for prolonged periods. Have an appropriate home workspace that supports ergonomic and safe working conditions. Occasionally lift or move light technology equipment (e.g., laptop computers, accessories, or peripherals). *Position Remote