After Sales Service Specialist

ABOUT OPPO

OPPO is one of the world’s leading smartphone brands, known for innovation, design, and camera technology. As the official distributor for the Benelux, Oleading is responsible for growing the OPPO brand across the Netherlands, Belgium, and Luxembourg.

POSITION OVERVIEW

We are looking for a hands-on, reliable, and detail-oriented Warehouse Specialist to support our daily warehouse and after-sales logistics operations. In this role, you will be responsible for the full lifecycle of incoming repair and return units—from physical receiving and unboxing, to quality inspection (DOA/returns), and supporting customer issue follow-ups.

KEY RESPONSIBILITIES

1. Inbound Logistics & Device Logging

• Receive, unbox, and physically inspect daily incoming shipments, repair units, and returned packages from dealers and customers.
• Accurately scan, log, and register device information (IMEI, serial numbers, condition) into the internal warehouse/service management system in a timely manner.
• Keep the incoming receiving area organized and ensure all received items are properly tagged for smooth processing.

2. RMA & DOA Inspection & Processing

• Handle incoming Dead-on-Arrival (DOA) units, return requests, and warranty claims according to company standard operating procedures (SOP).
• Perform basic initial quality checks and documentation verification to assess return eligibility.
• Coordinate with internal repair technicians and local service centers for unit allocation, testing, and replacement dispatch.

3. Customer & Dealer Issue Follow-up

• Support after-sales communication regarding delayed repairs, disputed warranty cases, or shipping discrepancies.
• Communicate clearly via email or phone in English with dealers, customers, and logistics partners to provide status updates and resolve basic service inquiries.
• Escalate complex disputes or technical issues to internal management or technical teams when necessary.

QUALIFICATIONS & REQUIREMENTS

• Physical Capability & Hands-on Attitude: Comfortable with standard physical warehouse tasks (handling packages, unboxing, organizing stock, and physical inventory checks).
• Language Skills: Business fluent in spoken and written English (for dealer/customer communication). Proficiency in Mandarin is a strong advantage for smooth internal team collaboration.
• Work Style: Responsible, patient, organized, and capable of working efficiently in a fast-paced environment with high attention to detail.
• Education & Experience: Open to recent graduates looking for practical logistics/after-sales experience in a global consumer electronics brand.

LOCATION

• Location: Ridderkerk
• Employment Type: Full-time

*KM Visa Sponsorship available for qualified candidates.