Airline Cargo Application Support Engineer

Location: Dubai, UAE (Client Site)

Salary: AED 7,000 – AED 10,000 / month

Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience: 3+ years of relevant experience

Reference: FZ-AE-507

Cinergie Digital is hiring a Software Engineer to provide application support for an airline cargo platform (SkyChain or equivalent) across the full lifecycle from booking to revenue accounting. The role keeps the application, its interfaces, and IATA message flows healthy during live operations and fixes root causes so problems do not recur. This is a functional support position, not a pure development role.

Key Responsibilities

• Provide second-line support across booking, acceptance, warehouse, flight handling, and accounting; triage and resolve incidents raised by operations users.
• Monitor system health, interfaces, and message queues; trace and fix failed cargo messages (FWB, FHL, FFM, CPM, UCM, UWS, ASM, LIR, AGM) and broken integrations.
• Root-cause recurring problems; land preventive fixes within problem and change control.
• Handle configuration, setup, and enhancements; run SIT, UAT, regression, and E2E testing.
• Support production releases, deployments, and post-implementation validation.
• Validate operational data with SQL; keep message flows compliant with IATA cargo standards.
• Coordinate fixes with users, the vendor, and IT; maintain runbooks and knowledge articles.

Required Technical Skills

• Hands-on support of an airline cargo system: SkyChain strongly preferred; iCargo, Cargospot, or equivalent considered.
• End-to-end functional knowledge of air cargo: booking, acceptance and AWB handling, warehouse, flight handling and manifesting, delivery, and revenue accounting.
• IATA cargo messaging (Cargo-IMP/Cargo-XML): reading raw FWB, FHL, FFM, CPM, UCM, UWS, and ASM messages and fixing rejections.
• Production support and incident management in live operations, ITIL-based.
• Integration troubleshooting across ground handling, customs, accounting, and partner interfaces.
• Solid SQL for data validation; hands-on SIT/UAT/regression testing and release support.

Candidate Profile

• 3+ years in application support of an airline cargo system. This is a support and functional role; pure development profiles will not be considered.
• Air cargo domain knowledge is mandatory; vendor, carrier, or handler background a plus.
• Calm, methodical troubleshooter; clear under pressure and documents what was fixed.