Title: Application Production Support
Location: Montreal,QC
Email Address: davidm@kyyba.com
PR: $86/hr on T4
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description:
MISSION AND OBJECTIVES
Ø Provide application and technical support to the critical 24x7 Credits, Working Capital and
Asset Finance and Securitization applications.
Ø Act as a subject matter expert on application architecture, disaster recovery, infrastructure
integration.
Ø Follow Information security and adhere to governance framework for the applications in
the platform
Ø Participate in the application security related projects and manage the server
obsolescence and vulnerabilities
MAIN RESPONSIBILITIES
Responsible for production support of Client Credits, Working Capital and Asset Finance
and Securitizations applications
Ø Responsible for L1/L2 production support, incident management, problem management,
change management including application deployments.
Ø Supporting data flows between Credit, Working Capital and Asset Finance and
Securitization applications and other upstream and downstream systems.
Ø Supporting Operations team for technical issues
Ø Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing
Participate in technical projects
Ø Responsible for coordinating and fulfilling projects support tasks, as well as providing
status reports
Ø Provide expertise on production constraints and environment readiness
Transversal and Framework
Ø Maintain application and systems as per the Information Security guidelines.
Ø Ensure data protection regulations are implemented from a data security standpoint.
Ø Maintain monitoring, capacity planning and performance tuning of financing solutions
applications components
Ø Understand and document the technical process and data flows
Ø Participate in the Change Control review meeting to ensure data quality and coordinate
approvals
Ø Manage the Cyberark bypass controls and assess for resolutions
Ø Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused
execution and transparency
Ø Industrialization of legacy process to be done using AI
REQUIREMENTS
Ø Bachelor degree or higher in Computer Science or related fields
Ø Good understanding of Credits and Working Capital business lines
Ø Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential
Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed
Securities business lines .
Ø Must have at least one of Shell/Perl/Batch/Python scripting skills
Ø Well versed with incident/problem/change management process
Ø Excellent verbal and written communication skills
Ø Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
Ø Good understanding of Java J2EE applications
Ø Good to have infrastructure, MQ, Websphere, Tomcat knowledge
Ø Good to have ITIL foundation knowledge/certification
Ø Experience with Unix/Linux/Windows servers.
Ø Experience with application deployments and installations
Ø Knowledge of SQL/Pl SQL
Ø Knowledge of Tools like Jira, ITSM, SN
Ø Strong multitasking skills and ability to reprioritize tasks
ESSENTIAL SPECIFIC REQUIREMENTS
Ø 24/7 availability during On-Call schedule
Ø Good understanding of Service Now or similar tool and the service management processes
Ø Understanding of data protection principles
Ø Ability to work independently and collaboratively within a team
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
· An INC 5000 company for 10 years
· Corp! Michigan Economic Bright Spots
· Crain’s Detroit Business Top Staffing Service Companies in Detroit
· TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
· Best of MichBusiness winner in HR Wizards & Partnerships
· Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
· 101 Best & Brightest Companies to Work for in Michigan