Assistant General Manager

Description The TownePlace Suites Fort Mill Hotel is looking for an Assistant General Manager to join our team! Requirements: · Maintain standards of quality guest service. · Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper. · Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. · Facilitate department meetings to ensure 100% communication throughout all hotel departments · Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development. · Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering. · Establish and maintain cost control systems for monthly ordering in relation to the checkbook. · Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Ability to accurately use various office and accounting software for maintaining the Human Resources functions at the property level. · Recruit, interview, reference, and hire candidates for open positions. · Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service. · Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline. · Responsibility for all personnel administrative paperwork and documentation. · Other duties as assigned Requirements • Must have a comprehensive knowledge of all hotel departments and functions. • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations. • Must have exceptional mathematical and computer skills. • High school education and relevant training and experience required. Additional education preferred. • Ability to timely obtain any required licenses or certificates. • CPR training required; first aid training preferred. • Additional language ability preferred. What We Offer: Competitive Compensation: Base salary aligned with your experience. Incentives: Annual bonus and potential for new deal commission opportunities. Comprehensive Benefits Package. 401(k) Program: With company match. Relocation assistance. We are an Equal Opportunity Employer.