Assistant Hospital Manager, Veterinary Medicine

Assistant Hospital Services Manager, Inpatient Services | $85,000+ annually, based on experience | Woburn, MA Massachusetts Veterinary Referral Hospital is seeking an Assistant Hospital Services Manager, Inpatient Services to support the leadership and daily operations of our inpatient teams in Woburn, MA. This role provides operational and clinical oversight of our ICU and inpatient services, partnering closely with doctors, technicians, and hospital leadership to ensure exceptional patient care, efficient workflows, and a collaborative team environment. This is an excellent opportunity for an experienced veterinary professional with a background in emergency, specialty, critical care, or inpatient hospital operations who is passionate about leadership, team development, and delivering high-quality patient care in a fast-paced specialty setting. Compensation: $85,000/yr +, commensurate with experience Schedule: Full-time, 4-day work week with a combination of day and evening shifts, including one weekend shift. Benefits CE Allowance + VetBloom access (RACE-approved CE) + Uniform Allowances PTO + Paid Holidays Referral bonuses + Relocation Assistance Employee Pet Discount 401k with employer match Medical/Dental/Vision + Disability & Life Insurance + HSA/FSA Options Veterinary Technician Education Sponsorships VTNE Reimbursement CVT/LVT/RVT License Reimbursement VTS financial support & onsite mentorship Responsibilities: Provide operational and clinical oversight of Inpatient Services, including ICU and inpatient ward workflows. Collaborate with doctors, technicians, and clinical supervisors to support and maintain advanced patient care delivery and continuity of care for hospitalized patients. Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation across all shifts. Engage in real-time workspace assessment/quality control, staffing adjustments and workflow management to support centralized inpatient care operations while managing labor within budget expectations. Support centralized care structures and coordinated patient management between Emergency and all Specialty care primarily Critical Care but inclusive of strong collaboration with anesthesia and Surgery across all inpatient teams. Assist in developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols. Evaluate and maintain departmental resource needs, including staffing, equipment, and operational support tools, and recommend improvements as needed. Ensure inpatient treatment and hospitalization areas are routinely audited to remain clean, organized, functional, safe, and OSHA compliant. Support implementation and adherence to hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenance. Monitor workflow efficiencies with close assessment of on shift performance of team and identify opportunities to improve patient flow, operational consistency, and quality of care. Support onboarding, training, mentoring, and development of inpatient technicians and support staff. Promote a collaborative, team-oriented environment focused on accountability, communication, efficiency, and exceptional patient care. Participate in recruitment, interviewing, scheduling, performance management, and disciplinary processes for inpatient support staff. Assist with departmental meetings, operational planning, and implementation of process improvement initiatives. Facilitate communication and coordination between hospital departments to ensure seamless patient transitions and continuity of care. Resolve payroll matters, report Workers’ Compensation claims, and perform additional administrative duties as assigned. Education, License and Job Requirements: 5 or more years of experience in field of expertise. Veterinary industry experience required. Experience in emergency, specialty, critical care, or inpatient veterinary operations preferred. Fluent English skills (speaking & reading) are required for the role. Skills and Experience: 1+ years in a supervisory role required. Strong leadership, organizational, and communication skills. Experience managing staffing, workflow coordination, and operational efficiency in a fast -paced hospital environment. Understanding of advanced inpatient care operations and centralized patient care models preferred. Did you know? We are a Level 1 24-hour emergency/critical care and specialty veterinary hospital! This is the highest rank a veterinary emergency and critical care facility can achieve . This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society (VECCS) that Mass Vet meets the standards for their highest rating. About Mass Vet Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring: Dedicated ambulance bay for emergencies Multiple treatment wards and 20+ exam rooms Digital radiography, MRI, and CT suites Advanced operating rooms Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery Join a community where your passion for veterinary care meets limitless professional and personal growth opportunities . For more information about us, please visit https://www.massvethospital.com. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.