Associate II, Network & Server Operations (T) - NOC Analyst

Summary of Position:

• Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
• Collaborate with various teams to maintain service quality, security, and compliance.
• Participate in service reviews, continual improvement and change management sessions.
• Monitor, operate, troubleshoot, and maintain the Data Center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security.

Key Responsibilities:

• Manage NOC Infrastructure Services to meet agreed service levels.
• Configuration and troubleshooting knowledge on SDWAN, WLC, Juniper mist, ISE, Firewall’s.
• Configure, manage, and troubleshoot enterprise routing and switching technologies on Cisco and Juniper platforms.
• Perform network performance monitoring, optimization, and fault resolution.
• Manage IP addressing, subnetting, and network segmentation in Bluecat.
• Deploy, configure, and support SD-WAN solutions (Cisco Viptela, Meraki, or equivalent).
• Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.
• Support incident and major incident management and ensuring accurate service documentation.
• Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.
• Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.
• Document network configurations, changes, and troubleshooting steps.
• Collaborate with cross-functional teams (systems, storage, applications) for integrated solutions.
• Recommend improvements in network design, performance, and automation.
• Stay current with emerging networking technologies and industry trends.

Benefits of Working with Us:

• Engage in dynamic work environments and collaborate with passionate professionals.
• Be part of Alcon's Network Operations Center.
• Collaborate with passionate professionals.
• Experience in an international, collaborative workplace.
• Get involved with cutting-edge Infrastructure technologies and service management practices.

Key Requirements/Minimum Qualifications:

• University degree in Computer Science, Engineering, or a related field.
• 2-4 years of IT experience in Networks, Cloud, Voice,
• Cisco CCNA or other Cisco/Juniper/AWS advanced industry certification in the areas of Network, Cloud, Collaboration and Voice.
• Knowledge of routing & switching protocols like(OSPF, BGP, VLAN, STP).
• Knowledge of voice traffic and CUCM server will be advantage.
• Hands-on experience with Cisco/Juniper networking devices and SD-WAN solutions.
• Proficiency in troubleshooting network issues.
• Good communication and documentation skills.
• Ready to work in shifts 6am to 3pm and 2pm to 11pm.
• Flexible to provide support during weekends

Preferred Qualifications:

• Experience in troubleshooting and resolving incidents.
• Experience in implementing changes and fulfilling IT Infrastructure requests.
• Must be able to work on technical issues.
• Ability to communicate and collaborate with end users and service providers.
• Must be able to solve problems in a structured and methodical way.
• Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms

Key Competencies:

• Results-driven approach with a focus on meeting and exceeding targets.
• Strong commitment to customer satisfaction and quality service delivery.
• Ability to act swiftly and decisively, prioritizing fast and effective solutions.
• Demonstrated self-discipline and commitment to achieving set objectives.

Additional Information:

• This position requires excellent English communication skills, both written and verbal.
• The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.
• Cross-cultural awareness and a global mindset is needed.

Work hours: 6 AM to 3 PM IST and 2 PM to 11 PM IST

Relocation assistance: Yes

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