Job Summary
The quality of a patient's experience is shaped by more than clinical care. Safe environments, responsive support services and effective patient flow all rely on strong operational leadership. At Heartlands, we are looking for a Facilities Operations Manager to lead our Housekeeping & Patient Portering Services and play a key role in delivering high-quality services that support patient care every day.
This is a significant leadership opportunity within Facilities at a time when the NHS continues to focus on service improvement, operational effectiveness and workforce engagement. You will have strategic and operational responsibility for services that are fundamental to a safe, efficient & positive hospital experience for all.
We are looking for an experienced facilities leader with substantial operational management experience, ideally within the NHS, who is comfortable working across both strategic and operational agendas. You will bring expertise in service delivery, people leadership, change management, budget oversight & quality improvement, alongside the ability to build productive relationships across clinical & non-clinical teams.
Our culture is grounded in being Kind, Connected and Bold. That means creating an environment where staff feel supported, working collaboratively across services and being confident in driving improvements that make a genuine difference. The role offers the opportunity to shape services, develop teams and contribute to our vision of building healthier lives.
Main Duties, Tasks & Skills Required
You will provide leadership for Housekeeping and Patient Portering Services at Heartlands, ensuring services are safe, effective, compliant and aligned with organisational priorities. You will be responsible for operational performance, service quality, workforce management, risk management and financial oversight.
Working with the Head of Facilities, Associate Director of Facilities, clinical teams and operational colleagues, you will contribute to business planning, service development and the implementation of improvement initiatives. You will oversee performance against local & national standards, manage budgets, monitor risks & incidents and ensure robust operational policies and business continuity arrangements are maintained.
A key part of the role is supporting & developing people. You will provide visible leadership to managers and frontline teams, lead recruitment & workforce planning activity, support staff engagement & quality improvement programmes and ensure teams have access to training and development.
We are seeking a leader who can analyse complex information, influence change, manage competing priorities and work effectively with a range of stakeholders. You should be educated to degree level, hold membership of a recognised facilities management institute and have significant experience of managing large, complex FM services, organisational change, budgets and people. A commitment to continuous improvement, patient-focused services & collaborative leadership is essential.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
- Degree-level qualification and be a member of a recognised institute e.g. BIFM; IFMA
- Specialist knowledge acquired through post graduate level courses, training or experience to Masters level or equivalent relevant experience.
Desirable
- Project management qualification.
Experience
Essential
- Substantial demonstrable experience in high-level operational post managing the delivery of FM services
- Significant NHS Experience
- Experience of managing a large and complex service
- Experience of leadership and people management
- Experience of managing service / organisational change
- Significant experience to operate at operational and strategic levels
- Knowledge of Government Policy and how this affects / influences Trust Objectives.
- Demonstrates diplomacy and persistence in reaching goals.
- Able to cope with difficult and demanding situations.
- Be willing to learn new skills and develop knowledge; committed to own and others continuing personal and professional development.
- Ability to work effectively as a team player and the ability to work under own initiative.
Additional Criteria
Essential
- Ability to analyse data and understand how this may be used to undertake capacity / demand planning.
- Understanding of budget management and the ability to contribute to cost savings.
- Experience of undertaking successful project management.
- Awareness and commitment to the broad strategic direction of the NHS -- in particular how Housekeeping and Portering Services contribute to the smooth flow of patients.
- Experience of meeting objectives and deadlines.
- Excellent written, oral and presentation skills, including the preparation of reports.
- Numerate and computer literate, including the ability to use information systems for analysis and planning.
- Good interpersonal, facilitation, negotiation, problem-solving and communication skills to enable change in practice.
- Strong influencing skills to enable the delivery of changes.
- Ability to rapidly understand the functioning of a department and to apply this knowledge to effectively manage it.
- Effective HR management skills e.g. sickness absence, conduct, performance, recruitment and selection, appraisal (etc.) or willingness to undertake appropriate training
- Ability to work independently using own initiative; must be able to plan and prioritise own workload and take responsibility for quality assuring results.
- Reliable, trustworthy and punctual.
- Well organised, flexible, approachable, resilient.
- Ability to work flexibly to meet service needs.
- Ability to travel across all sites as required by the role.
- Take part in on call duties within Facilities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
For Help With Your Application, Contact
Kay Hodgkisson
[email protected]07436026341
Pay scheme
Agenda for Change
Band
Band 8a
Salary
£57528.00 to £64750.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9017730-1
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
Job Description
Band 7 JD PS.pdf – 482KB Opens in a new window