Brokerage Contracts Officer (11251)

Brokerage Contracts Officer | 11251 | permanent contract | 37 hours per week | £27,709 to £29,071 per annum | (Grade E) | County Hall, Norwich (hybrid working)

The arranging of care plays a pivotal role in Adult Social Care, and with an ageing population, this has never been more important.

The Brokerage Service is a highly professional operation within Adult Social Services, that aims to source care and complete contracts for Norfolk’s adults.

This is an exciting phase within the Brokerage Service, and to help us deliver a high-quality service we are looking to recruit professional, hard-working, personable and organised individuals. Ensuring a high level of accuracy, while delivering contractual care and support that meets an individual’s needs.

You will be responsible for delivering high-quality customer service while delivering against key performance indicators (KPIs).

You will be responsible for contractual quality control, interpreting data, managing complex issues, while enabling providers to invoice within given timescales.

If customer service is your passion and you have delivered high-quality customer service, we would love to hear from you.

Knowledge of Social Services would be an advantage.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 11 October 2026

All other applicants closing date: 18 October 2026