Business Coordination & Customer Support Specialist (Korean Speaker)

Business Coordination & Customer Support Specialist (Open only for Relocation to Limassol, Cyprus)

IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a strong focus on innovation, operational excellence, and client satisfaction, we connect with traders worldwide while delivering exceptional service and support across every stage of the customer journey.

As a Business Coordination & Customer Support Specialist, you will play a key role in ensuring the smooth execution of internal operations while providing outstanding support to clients through various communication channels. This hybrid role combines analytical and coordination responsibilities with customer-facing activities, making it ideal for a highly organized, detail-oriented professional who enjoys both operational problem-solving and client interaction.

What You'll Do:

• Review and audit operational workflows and partner assignments to ensure accuracy, consistency, and alignment with business objectives.
• Generate, verify, and distribute scheduled operational reports, ensuring timely and accurate delivery of information to internal stakeholders.
• Identify, investigate, and resolve operational bottlenecks, while facilitating effective communication and collaboration between departments.
• Provide professional, timely, and empathetic support to clients through various communication channels, ensuring a high standard of customer experience.
• Manage client inquiries, resolve issues efficiently, and coordinate with internal teams to ensure seamless service delivery.
• Escalate complex technical, operational, or account-related matters to the relevant departments and monitor their resolution.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance internal processes and customer satisfaction.

What We're Looking For:

• Bachelor's degree in Business Administration, Communications, or a related field (preferred).
• Minimum 1–2 years of experience in customer support, business operations, business coordination, or a similar role.
• Experience using modern customer support and ticketing systems.

Skills:

• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Analytical mindset with the ability to review data, identify discrepancies, and ensure accuracy in reporting.
• Strong problem-solving abilities and a proactive approach to resolving operational challenges.
• Ability to effectively balance administrative, analytical, and customer-facing responsibilities throughout the day.
• Team-oriented mindset with the ability to collaborate across multiple departments.
• Customer-focused approach with a commitment to delivering exceptional service.
• English proficiency required; additional languages will be considered an advantage.

Why join IronFX?

We invest in your well-being, career growth, and the moments that matter, both in and out of work.

• Competitive Salary – matched to your skills and experience.
• Delicious Homemade Lunch – served daily at our Limassol premises, free of charge.
• Medical Coverage – join our comprehensive company scheme.
• Pension Plan – secure your future with our participation program.
• Relocation Support – assistance with relocation arrangements for international candidates.
• Visa Sponsorship – support throughout the visa application and work permit process, where applicable.
• Exclusive Discounts – access group discount schemes.
• Free Parking – no hassle, no extra cost.
• Team Spirit – fun team-building and corporate events.
• Growth & Development – a unique, friendly culture with real opportunities to progress.

Working Conditions

• Normal working hours: 08:30 – 17:30, with a 1-hour break.

Join a dynamic, fast-paced, and international team where operational excellence and customer experience go hand in hand, helping to shape the future of online trading.