Business Travel Advisor (Italian market) – Porto (On-site)

Start Date: 10/09/2026 Contract Duration: 6 months Schedule: Monday to Friday, 08:00 – 17:00 | Days Off: Saturday & Sunday About the Role Join a leading all-in-one business travel management platform that makes corporate travel seamless. Employees can book trains, flights, hotels, and car rentals, while managers enjoy tools for group bookings, subscriptions, and expense tracking—all in a single, easy-to-use app. As a Customer Service Specialist, you'll be the first point of contact for clients, helping them navigate the platform, resolve issues, and ensure smooth travel experiences—all while upholding corporate policies and service excellence. Key Responsibilities Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. Assist clients with booking, modifying, and canceling travel arrangements. Provide accurate information about travel services, destinations, and company policies. Resolve customer issues efficiently, escalating when necessary. Maintain and update CRM records for accurate tracking. Collaborate with colleagues to continuously improve service delivery. Collect and report customer feedback to enhance platform and processes. What We're Looking For Minimum 2 years in a customer service role, ideally in the travel industry. High School diploma or equivalent. Fluent English (C1) and Italian (C2) – verbal and written. Excellent interpersonal and communication skills. Adaptable and flexible, thriving in a dynamic, fast-paced environment. Compensation & Benefits Gross salary: €1,000/month (14 months) Attendance bonus: €100/month (11 months) Meal allowance: €7.63 per working day Hands-on experience in the travel tech industry Supportive, collaborative team environment with on-site guidance Relocation Support (for candidates outside Portugal): Shared accommodation provided for up to 12 months (includes all utilities, deducted from payslip) Why Join Us This is a unique opportunity to be part of a growing travel tech solution in Porto. You'll engage with international clients, build your expertise in travel management, and make a real impact on customer satisfaction. If you enjoy solving problems, delivering excellent service, and working in a dynamic team, this role is for you!