Certified Medical Assistant (CMA) Children's Health Center

Work Arrangement: On-Site Requisition Number: 272465 Regular or Temporary: Regular Location: Personnel Area: DUKE HOSPITAL Date: Aug 5, 2026 At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Duke's Children's Health Center seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together Department Summary: Duke Children’s Hospital & Health Center is ranked among the top children’s hospitals nationally in nine specialties by U.S. News & World Report and provides care for thousands of pediatric patients every year. The Duke Children's Health Center adjacent to Duke University Hospital, provides an attractive, family-friendly setting for a variety of outpatient specialized pediatric services. Address: 2301 Erwin Rd, Durham, NC 27710 Hours: Full Time: Hours may vary but will typically fall within a standard Monday-Friday, 8am-5pm schedule. The Certified Medical Assistant functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Certified Medical Assistant performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. Work Performed Responsibilities: The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high level disinfection and sterilization of medical instruments, preparing and administering medications as directed by a physician Performs other clinical functions as delegated and supervised by the physician Administrative responsibilities: The CMA greets patients, answers telephones, coordinates appointments and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, correspondence, and ordering clinical and clerical supplies and forms Performs other administrative duties as directed May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees Knowledge, Skills and Abilities Good customer service skills Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming. Some lifting and the ability to transport stretcher and wheelchair patients may be required Working knowledge of sterile techniques and special procedures that are applicable to work performed Working knowledge of procedures and techniques involved in administering routine and special treatments to patients Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting Working knowledge of infection control procedures and safety precautions Age specific competencies Daily clinic preparation process; registration, scheduling, charge posting, order entry Able to document and communicate pertinent information Ability to establish and maintain effective working relationships with patients and clinic staff Typing skills, medical terminology Levels II and III Ability to independently seek out resources and work collaboratively Minimum Qualifications Education Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required Experience Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting Note: 1 year of experience will be provided for an Associates degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirem ents set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensures, Certifications Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh