Chief HR Officer (executive board)

Quest Search & Selection is currently recruiting for an experienced Chief HR Officer to join a successful, long-established organisation with a strong market presence and a track record of continued commercial growth.

Working closely with the CEO, Board and Executive Leadership Team, this role will be instrumental in shaping the organisation's people strategy, strengthening leadership capability and driving a high-performance, values-led culture that supports long-term business success.

The organisation is a well-established, multi-site retail business with a loyal customer base and commitment to its people, the business offers an opportunity to make a meaningful impact at executive level.

Please note: This position requires full relocation to Jersey within the British Isles. Candidates currently based in mainland UK should only apply if they are genuinely open to relocating.

Responsibilities of this Chief HR Officer:

• Shape and deliver the organisation’s people strategy, aligning HR priorities with commercial objectives and long-term business growth.
• Lead and develop a People team of approximately 10, fostering a collaborative, commercially minded and service-driven culture.
• Drive talent management, leadership development and succession planning, ensuring the business has the skills and capabilities required for the future.
• Oversee the full employee lifecycle, from talent attraction and onboarding through to performance management, employee engagement, development and retention.
• Champion organisational effectiveness and continuous improvement, developing people initiatives that strengthen culture, enhance performance and support business priorities.
• Manage departmental budgets and resources, ensuring cost-effective delivery while introducing meaningful people metrics to measure performance, engagement and effectiveness.
• Strengthen the employer brand and develop positive relationships with internal stakeholders, members and the wider community.
• Act as a trusted adviser to the CEO, Board and Executive Leadership Team, contributing to strategic decision-making and wider business objectives.

To be successful in this Chief HR Officer:

• Proven experience operating at a SLT or Executive and Board level, ideally as a Chief People Officer, HR Director, Group HR Director or People Director, with flexibility on title depending on the scale and scope of previous responsibilities.
• Open to working in a SME business circa 140 - 225 million size business.
• A strong background in Retail, Hospitality, Consumer Services or other multi-site operational environments, with an understanding of the people challenges associated with large, diverse workforces not sure if head offices is essential.
• Demonstrable success in leading organisational development, talent management and succession planning, building high-performing teams and strengthening leadership capability.
• Commercially astute, with strong financial awareness and the ability to align people initiatives with business performance, operational priorities and long-term growth.
• A confident and credible communicator, capable of building effective relationships, influencing senior stakeholders and acting as a trusted adviser to the CEO and Board.
• Strong analytical, governance and risk management capabilities, with the ability to use people data and insights to support strategic decisions and drive measurable improvements.
• A collaborative, values-led leader who combines strategic vision with a hands-on approach and a genuine commitment to employee engagement, development and organisational performance.
• Relevant professional HR qualifications, supported by significant senior leadership experience and a proven track record of delivering results.

Benefits of this Chief HR Officer:

• Competitive annual bonus – Performance-related bonus opportunity exceeding 15 - 18% + of base salary.
• Long-Term Incentive Plan (LTIP)
• Financial relocation support
• Favourable tax environment – Jersey's lower personal income tax rates could provide potential annual tax savings of approximately £20,000 at this salary level, depending on individual circumstances.
• Private healthcare – Healthcare benefits as part of the executive remuneration package.
• Life assurance
• Annual leave entitlement
• Group-wide employee discounts – Access to discounts across the organisation's retail businesses.
• Lifestyle benefits

If you have the experience and leadership skills to succeed in this Chief HR Officer opportunity, we would welcome your application. Please send your and we will be in touch to arrange a confidential discussion about the role.

Please note, this is a retained and confidential search. Any CVs introduced by third parties will be managed through Quest Search & Selection’s assessment process before being presented to the client.