Client Service Manager (Manco Services)

FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market. We invest in our people, enabling you to develop your skills and build on your experience. If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you. Job specification • Work proactively on a portfolio of clients to support the daily activities of the funds under management; • Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries; • Set-up and lead AIFM service review calls with clients to maintain a strong relationship; • Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls; • Ensure compliance with internal and external processes; • Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures; • Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information; • Ensue all funds have up-to-date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum. • Prepare the Operating Memorandum and coordinate internal and external review of such document; • Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms, other fund related reports with the support of the Client Service Manager; where needed, resolve with the help of the Client Service Manager issues on missing information; • Ensure all investor subscription documents incl. side letters are saved on client folder; • Manage investors side letter matrix and resolve any gaps on responsible parties or approaching deadline; • Where FundRock LIS acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board Meeting Agenda; • Present AIFM report in the Board Meeting; • Ensure coordination and review of fund financial reports and long form reports; • Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company; • Prepare cash payment instructions for review and signature by the Client Service Manager; • Upload investor reports and target fund documentation to the investor portal; • Preparation of presentation materials for physical client visits; • Calculate and review client fees, create invoices and manage timely payment; • Identify opportunities to enhance the client relationship; • Support with ad hoc projects. Skills Required: • Academic degree, preferably in Finance or Economics; • Experience in the financial sector is of advantage; • Keen to further develop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions; • Strong commercial awareness, analytical and communications skills; • Good working knowledge in MS Office suite; • Fluent in English with excellent written and oral communication skills. What you will get in return • A genuinely unique opportunity to be part of an expanding large global business; • A friendly, co-operative and supportive environment; • Training and development opportunities. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs. Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.