Rose-Hulman Institute of Technology is
seeking a Client Services Technician to join the Enterprise Information
Technology (EIT) Department. Rose-Hulman has been ranked No. 1 among U.S.
undergraduate engineering colleges by the U.S. News & World Report Best
Colleges Guide for 27 consecutive years, reflecting our commitment to
excellence in education and innovation.
The Client Services Technician is
responsible for repairing, maintaining, and troubleshooting student laptops and
other Institute-owned computer systems. This role also supports and maintains
campus printers used by employees and students in public areas. Key
responsibilities include identifying, investigating, and resolving basic
technical issues, managing hardware inventory, scheduling equipment
maintenance, and performing routine hardware repairs.
The successful candidate will
configure and deploy new devices for employees and students, provide
recommendations regarding technology and service solutions, and deliver and set
up workstations and other hardware in accordance with Institute standards and
best practices. This position also provides first-level technical support
through walk-in assistance, on-site visits, phone calls, and email
communications.
Additionally, the Client Services
Technician will install, configure, and maintain software required for network
connectivity, backups, server access, and other computing services to ensure a
reliable and secure technology environment for the campus community.
Qualified candidates will have a high
school diploma or GED. One to three years of relevant work experience.
Preferred candidates will have an
associate degree or vocational or technical school degree.
At Rose-Hulman, your successes are
celebrated in a welcoming, supportive, and flexible environment with a number
of benefits and resources including a variety of health benefit options;
voluntary benefits such as Group Accident and/or Group Critical Illness
Insurance, Pet Insurance, and Caregiver Resources; participation in Tuition
Exchange; a generous and flexible paid leave program and dedicated time for
professional development. As a Rose-Hulman employee, you will also enjoy access
to full-service fitness facilities and programming; a performing arts center
featuring national touring acts and campus productions; and access to
state-of-the-art labs, facilities, and equipment. All employees experience
opportunities to have an impact on student lives and be part of a greater
purpose through multidisciplinary project collaboration that can have a global
impact as well as receiving continual encouragement and support of
philanthropic and volunteer opportunities.
Rose-Hulman Institute of Technology is
a STEM (Science, Technology, Engineering, and Mathematics) focused institution,
whose students’ education and success are the nucleus of everything we strive
for. We support and recognize excellence in teaching, learning, innovation, and
intellectual growth of our students, faculty, and staff. Our campus culture is
student-focused, welcoming, and inclusive. Here, we believe that every employee
has a role to play in the mission of the institute: to provide our students
with the world's best undergraduate science, engineering, and mathematics
education in an environment of individual attention and support.
Located on the banks of the Wabash
River and conveniently located within driving distance of seven major cities,
Terre Haute is a vibrant community with a revitalized downtown, museums, parks,
four higher ed institutions, a rich historical past, and dynamic food, music,
and arts scene.
Pay range is $22.84 – $26.68 (or
$47,500 - $55,500 annually). Pay is competitive. A higher pay may be negotiated
based on experience and qualifications.
Rose-Hulman conducts background checks
for all prospective employees, including criminal history, education, social
media, employment, driving records, and reference checks, where relevant to job
duties. The scope depends on the role's responsibilities and Institute
necessity. Information from background checks will be used solely to assess a
candidate's suitability for employment, ensuring a safe and productive
workplace, and will be handled in compliance with federal and state laws.
Applications:
Only online applications/resumes submitted via the Rose-Hulman Institute of Technology Employment Opportunities website, jobs.rose-hulman.edu, will be accepted until the position is filled. Contact Human Resources via email,
[email protected]
, for questions.
This position is not eligible for work
visa sponsorship at this time.
EEO
Rose-Hulman Institute of Technology is an equal opportunity employer. It is the Institute’s policy to treat all employees and applicants equally according to their individual qualifications, abilities, experiences, and other employment standards. Rose-Hulman will not discriminate against any employee, applicant for employment, student or applicant for admission, including protections for those opposing discrimination or participating in any complaint process on campus or within the Equal Employment Opportunity Commission or other human rights agencies. Rose-Hulman Institute of Technology is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the Office of Human Resources.