Job Description
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic
Client Support Agent
(24/7 Shift Rotation)
to join our team!
This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.
Your role at HFM:
Respond to client inquiries – handle incoming calls, emails and chat
messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding
products, services and technical support.
Provide
product information and assistance - educate clients on the features, benefits,
promotions, and usage of products and services.
Offer
guidance and troubleshoot support to assist clients.
Collaborate
with cross-functional teams to address clients’ needs and resolve complex
issues.
Escalate
complex or unresolved issues to the appropriate person or Manager.
Identify
areas for improvement and share suggestions and feedback with the team.
Requirements
Must be able to work 24/7 shifts on rotation including occasional
weekends.
University Degree or relevant working experience (customer support or
HORECA roles).
Native or near-native proficiency
in English. Any additional language will be considered
an advantage.
Basic Computer skills.
Demonstrated ability to excel in fast-paced environments, effectively
managing multiple tasks simultaneously while maintaining a high level of
precision and composure under pressure.
Applicants must be eligible or have legal authorisation to work in the country where the position is based.
Benefits
Hybrid Work Model
(2 days working from home)
Monthly Wolt Vouchers
Comprehensive Health & Life Insurance
Provident Fund
(Upon completion of the trial period)
Summer Short Fridays
(August)
Additional Paid Annual Leav
e (up to 30 days, based on years of service)
Birthday Leave
Training & Education Allowance
Udemy Business access
Gym Membership
Referral Bonus Program
Additional Support
Visa Sponsorship and Relocation Assistance
All applications will be handled with the strictest confidentiality.