Coding Assistant

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace — one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

The Health Information Services (HIS) department is seeking a highly motivated, organised and efficient person to join our HIS Coding Assistant Team on a permanent full-time basis.

In this role you will provide administrative support to Health Information Managers and Clinical Coders in obtaining documentation required for clinical coding. You will be sending requests to medical staff for further clinical documentation such as clinical coding queries, discharge summaries and typed reports. You will also liaise with wards and clinical areas for the missing medical record notes.

Responsibilities/ Duties:

• Sending and following up requests with doctors’ rooms for further documentation including clinical coding queries, discharge summaries, typed reports.
• Obtaining pathology results from various pathology services.
• Liaising with wards and clinical areas to obtain missing clinical documentation.
• Ensuring iPM (patient information) and Code Focus systems are kept up to date with accurate information regarding the status of all requests.

Position Description Inherent Requirements

To be successful in this role…
You will have:

• Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders
• Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines
• Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth
• Strong computer skills including a working knowledge of the Microsoft Suite (primarily Microsoft Outlook, and Microsoft Office)
• A solid work ethic, and a can-do approach

Desirable:

• Previous experience in a health setting (desirable)
• Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF)
• Medical Terminology proficiency

At Epworth, it’s a community

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

To apply, click the I'm Interested button to attach your CV and cover letter indicating your role/hours preference.

For more information about the role, refer to the attached position description or contact talent@epworth.org.au or call (03) 9426 0606.

Please Note: Applications are reviewed as received. Don’t wait—this role may be filled before the closing date.

Apply now… we’ve over 8,000 perspectives at Epworth and we’re ready to welcome yours

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.