Collections Specialist | FinTech | Dubai, On-site

📍 Location: Dubai, UAE (Onsite)

📌 Type: Full-time

💰 Compensation: Competitive Salary

🏥 Benefits: Visa sponsorship, medical insurance

About Comfi

Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients — while getting paid upfront.

We work with businesses in automotive, electronics, F&B, and healthcare, giving them the cash flow power to scale — without risk or payment delays.

We’ve secured 💸 $60M in venture debt facilities and we’re scaling fast, growing at 📈 20% month-over-month.

We’re not here to make B2B finance a bit better — we’re here to flip the model and give businesses what they actually need: clarity, speed, and control.

The Role

We’re looking for a Collections Specialist who is proactive, detail-oriented, and confident in managing a high-volume SME portfolio.

In this role, you’ll ensure timely payments, communicate with clients, handle overdue accounts, and support the overall cash-flow health of the company.

You will collaborate closely with the finance, risk, and operations teams to solve payment issues, escalate cases when needed, and maintain high-quality customer communication. This position is ideal for someone who is hands-on, organized, and thrives in a fast-moving, startup environment.

What You'll Do

🔹 Contact clients regarding overdue invoices through calls, emails, and WhatsApp

🔹 Follow structured collections workflows while suggesting improvements where needed

🔹 Negotiate payment plans and settlements in alignment with company policies

🔹 Track payments, update internal systems, and ensure data accuracy

🔹 Prepare daily/weekly reports on collections performance

🔹 Collaborate with finance, legal, and risk teams on escalations

🔹 Support dispute resolution by coordinating with internal departments

🔹 Maintain professional, customer-focused communication throughout all interactions

🔹 Identify trends or risks and flag issues early to management

🔹 Contribute to building efficient processes as the team scales

🔹 Experieced with skip-tracing

What You Bring?

✅ 2–5 years of experience in collections, credit control, or financial operations

✓ Bonus: Experience in fintech, lending, agency collections, or B2B financial services

✓ Bonus: Experience working with SME clients

✅ Strong communication and negotiation skills

✅ Excellent follow-up, accuracy, and attention to detail

✅ Ability to work with CRM/collection tools and Excel

✅ Comfortable with a fast-paced, performance-driven environment

✅ Professionalism and empathy when handling sensitive client cases

✅ Fluency in English and Hindi

✅ Based in the UAE

Why Join Us?

💼 High Impact – Contribute directly to revenue protection and cash-flow stability

⚡ Fast Growth – Be part of a rapidly expanding fintech startup

📈 Career Development – Grow into senior roles as the team scales

🌍 Regional Exposure – Work with SMEs across the UAE

🤝 Strong Support – Visa sponsorship and health insurance