Collections Specialist | FinTech | Dubai, On-site
Comfi.ai📍 Location: Dubai, UAE (Onsite)
📌 Type: Full-time
💰 Compensation: Competitive Salary
🏥 Benefits: Visa sponsorship, medical insurance
About Comfi
Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients — while getting paid upfront.
We work with businesses in automotive, electronics, F&B, and healthcare, giving them the cash flow power to scale — without risk or payment delays.
We’ve secured 💸 $60M in venture debt facilities and we’re scaling fast, growing at 📈 20% month-over-month.
We’re not here to make B2B finance a bit better — we’re here to flip the model and give businesses what they actually need: clarity, speed, and control.
The Role
We’re looking for a Collections Specialist who is proactive, detail-oriented, and confident in managing a high-volume SME portfolio.
In this role, you’ll ensure timely payments, communicate with clients, handle overdue accounts, and support the overall cash-flow health of the company.
You will collaborate closely with the finance, risk, and operations teams to solve payment issues, escalate cases when needed, and maintain high-quality customer communication. This position is ideal for someone who is hands-on, organized, and thrives in a fast-moving, startup environment.
What You'll Do
🔹 Contact clients regarding overdue invoices through calls, emails, and WhatsApp
🔹 Follow structured collections workflows while suggesting improvements where needed
🔹 Negotiate payment plans and settlements in alignment with company policies
🔹 Track payments, update internal systems, and ensure data accuracy
🔹 Prepare daily/weekly reports on collections performance
🔹 Collaborate with finance, legal, and risk teams on escalations
🔹 Support dispute resolution by coordinating with internal departments
🔹 Maintain professional, customer-focused communication throughout all interactions
🔹 Identify trends or risks and flag issues early to management
🔹 Contribute to building efficient processes as the team scales
🔹 Experieced with skip-tracing
What You Bring?
✅ 2–5 years of experience in collections, credit control, or financial operations
✓ Bonus: Experience in fintech, lending, agency collections, or B2B financial services
✓ Bonus: Experience working with SME clients
✅ Strong communication and negotiation skills
✅ Excellent follow-up, accuracy, and attention to detail
✅ Ability to work with CRM/collection tools and Excel
✅ Comfortable with a fast-paced, performance-driven environment
✅ Professionalism and empathy when handling sensitive client cases
✅ Fluency in English and Hindi
✅ Based in the UAE
Why Join Us?
💼 High Impact – Contribute directly to revenue protection and cash-flow stability
⚡ Fast Growth – Be part of a rapidly expanding fintech startup
📈 Career Development – Grow into senior roles as the team scales
🌍 Regional Exposure – Work with SMEs across the UAE
🤝 Strong Support – Visa sponsorship and health insurance