Job Overview
Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation – all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team!
This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.
Highlights of your role
We invite you to See Yourself at Marvin
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation – all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team!
This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.
Highlights of your role
- Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
- Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
- Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
- Support onboarding for new dealers and partners, facilitating account setup and initial training.
- 2+ years in a customer-facing role.
- Experience using CRM systems like Salesforce to manage customer interactions.
- A track record of resolving customer issues efficiently while maintaining strong relationships.
- Comfort mentoring others and sharing expertise across teams.
- Familiarity with building materials, construction, or manufacturing industries.
- Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
- Strong organizational and project management skills.
We invite you to See Yourself at Marvin
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.