Customer Insights Senior Analyst

Job Description HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking an enthusiastic and committed Customer Insights Senior Analyst , to join our team. This is a unique opportunity to drive high-stakes influence in a fast-growing, tech-forward environment. As a key member of the Strategy team, you will ensure the voice of the customer is the primary architect of our company vision. You won’t just report data; you will define the "So what?"—partnering with senior leaders across Product, Marketing, and UX to translate complex behaviors into a holistic strategic roadmap. We are looking for a data-fluent leader who takes pride in turning deep analytics into best-in-class insights that move the needle. Your role at HFM: Collect all available customer data across the company, both quantitative data (e.g. trading behavior data, demographics, surveys) and qualitative data (e.g., interviews), from the relevant functions (Product, BI, Marketing, UI/UX, Customer Support, BD, etc). Create a new survey (e.g. Voice of the Customer survey) to gather customer feedback across geographies. Combine all available data (qualitative and quantitative) to create a comprehensive customer database. Identify the customer segments that best represent our current and future customers, in the forms of personas (e.g. based on geographic segmentation, behavioral segmentation or other). Extract useful insights that will be able to steer HFM’s product roadmap. Ultimately represent the Customer needs and expectations in internal planning and prioritization. Stay up to date with best practices in customer segmentation, analytics, and experience. Requirements 3+ years of relevant experience with customer data, analytics, marketing, CX or commercial role, within the fintech industry or related. Ability to work with numbers; strong analytical skills are vital. Senior presence, able to work effectively with different functions and foster collaboration among diverse teams (topic-wise and geography-wise). Strong self-drive and ability to work independently. Excellent communicator, able to present findings and insights to senior audiences. BA/BSc in a quantitative field. A more advanced degree will be considered a plus. Proficient in English, both written and spoken. Other languages are considered a plus. Strong ethical compass and commitment to the highest standards of integrity. ​Applicants must be eligible or have legal authorization to work in the country where the position is based. Benefits Hybrid Work Model (2 days working from home) Monthly food Vouchers Comprehensive Health & Life Insurance Summer Short Fridays (August) Additional Paid Annual Leave (up to 30 days, based on years of service) Birthday Leave Training & Education Allowance Udemy Business access Referral Bonus Program Additional Support Visa Sponsorship and Relocation Assistance Ready to Kick Off an Exceptional Career? Join HFM and shape your future with a company that values growth, innovation and people. Sounds like you? Let’s write the next chapter together. All Applications will be handled with the strictest confidentiality.