CUSTOMER SERVICE REPRESEN

When you join Kohler, you can make your mark on an iconic brand. Together, we challenge the status quo, stretch our imaginations, put ideas to the test, and demand better for ourselves, our customers, and each other. Join our community of creators and difference makers to build a career of impact. Role Summary: Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge. Responsibilities: Provide advanced product and service support by responding to complex customer inquiries and offering detailed information. Process custom and special orders by coordinating with internal teams to ensure accurate and timely delivery. Resolve escalated customer issues promptly, including providing necessary approvals and ensuring customer satisfaction. Maintain CRM data and follow-up plans to support customer retention and business development efforts. Build and manage customer relationships through proactive outreach, issue resolution, and renewal support. Required Qualifications: Education: Completion of post-secondary, technical, or vocational education (e.g., certificate, diploma, or apprenticeship program) , Business Communications or related field, or equivalent work experience. General Experience: 1 to 3 years of experience in customer service, call center, or client-facing role. Preferred Qualifications: Proficiency in digital communication tools (email, chat, social media) to create positive customer experiences and uphold brand standards. Skilled in managing service conversations by effectively opening, learning, replying, and closing interactions to ensure customer satisfaction. Ability to navigate customer challenges with empathy and professionalism, resolving issues and maintaining trust. Strong relationship-building skills to connect with customers personally and reinforce loyalty through meaningful interactions. Experience in identifying sales opportunities during service interactions and transitioning conversations to support business growth. Competence in documenting and analyzing customer needs using CRM systems and in-depth questioning to support tailored solutions. The hourly range for this position is: $22.75 - $28.45 Hourly.The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. The specific salary is determined using objective, gender-neutral criteria including the candidate’s experience, their education, and the work location. We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing and help you be your best. It’s a workplace that works—for you, your family, and your lifestyle. You are eligible for our total rewards package on Day 1 of your employment, including medical, dental, vision, disability and life insurance; mental health and care resources; pension and 401k plan with company match; paid time off and volunteer time off; paid maternity and paternity leave; tuition assistance; and associate discounts on a variety of Kohler products and services. It is the policy of Kohler Co. to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, gender identity or expression, military status or any other characteristic protected by federal, state or local laws. We are strongly committed to this policy and believe in the concept and spirit of the law. Kohler Co. is committed to assuring that: All recruiting, hiring, training, promotion, compensation, and other employment related programs and processes are provided fairly to all persons on an equal opportunity basis without regard to any characteristic protected by law; Employment decisions are based on merit and the principles of equal opportunity; Its applicants and associates with disabilities have equal access to its employment processes, including those implemented through information and communication technologies. When requested and possible, Kohler Co. will provide reasonable accommodation to ensure qualified applicants and associates with disabilities receive equal employment opportunity in the operation of employment policies and processes. In addition, Kohler Co. complies with the Pregnant Workers Fairness Act (PWFA). It will provide reasonable accommodations to qualified applicants and associates to accommodate known limitations related to pregnancy, childbirth, or related medical conditions; It will provide reasonable accommodations for religious beliefs or practices where appropriate and in accordance with applicable law; and Associates and applicants will not be subjected to retaliation, harassment, intimidation, threats, coercion, or discrimination because they have exercised any right protected by law. Kohler Co. believes in and practices equal opportunity. The Assistant General Counsel, Employment & Compliance, serves as the Equal Opportunity Coordinator for Kohler Co., and has overall responsibility for assuring compliance with this Policy. All associates are expected to support and uphold this policy. Kohler Co. maintains Affirmative Action Plans as required by and in accordance with applicable law. Any questions regarding the Plans should be directed to the Assistant General Counsel, Employment & Compliance. We will consider applicants requiring sponsorship for this opportunity.