Customer Service Representative - Norwegian - Larnaca

Customer Service Representative - Norwegian - Larnaca Position: Norwegian Customer Service Representative Location: Larnaca, Cyprus Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide high-quality customer support to users via phone, email and live chat Assist customers with account-related, technical and platform-related inquiries Support users with password resets, payments and general account management queries Troubleshoot technical issues and provide clear, solution-oriented guidance Maintain a professional and customer-focused approach across all interactions Accurately document customer interactions and relevant case information Escalate complex or unresolved issues to the appropriate internal teams Meet defined quality, productivity, customer satisfaction and attendance targets. REQUIREMENTS: Native or fluent Norwegian speaker Fluent English Completed secondary education Previous customer service experience is an advantage Good computer and technology skills Strong communication and customer interaction skills Good problem-solving abilities Ability to multitask and work effectively under pressure Friendly, reliable and customer-oriented approach Clean criminal record Willingness to relocate to and work on-site in Larnaca, Cyprus. BENEFITS: Unlimited performance-based bonus linked to KPIs Full relocation package for candidates moving to Cyprus International working environment Training provided Opportunity to gain experience within a global gaming customer support environment and many more!! Department Customer Support Locations Larnaca Larnaca About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast