Customer Success & Account Manager – German Market

German-Speaking Account Manager – Customer Success & Optimization Location: Barcelona, Spain Employment: Full-time (39 hours/week) About the Role Are you passionate about driving client success and building long-lasting partnerships? We are looking for a German-speaking Account Manager specializing in Customer Success within the fast-moving property and hospitality sector. In this role, you will support clients throughout their lifecycle, optimize account performance, and contribute to long-term growth by identifying opportunities for improvement and delivering exceptional service. Key Responsibilities Enhance Account Optimization & Retention Provide ongoing support and relationship management for newly onboarded and existing hosts, fostering trust and long-term partnerships. Proactively address questions, concerns, and needs to improve satisfaction and business sustainability. Collaborate with hosts to maximize listing quality through tailored optimization strategies. Pipeline Management Use Salesforce and other CRM tools to manage accounts, track progress, and streamline workflows. Consistently meet or exceed outreach and engagement KPIs. Maintain and grow a pipeline of high-value accounts, ensuring steady progress toward growth objectives. Collaboration & Continuous Improvement Actively represent the Voice of the Customer (VoC) to identify opportunities for improvements. Work closely with sales teams, program managers, and internal stakeholders to refine best practices and achieve collective goals. Stay updated on industry trends and adopt new tools to maximize client success. Engage in continuous training, professional development, and knowledge sharing. Requirements 1–2 years of proven experience in Customer Success, Account Management, or other client-facing roles. BA/BS degree or equivalent practical experience. C2 level German and strong English proficiency. Excellent communication, relationship-building, and problem-solving skills. Proven track record of surpassing sales or performance targets in fast-paced environments. Strong organizational skills with the ability to manage multiple accounts simultaneously. Excellent written, verbal, and phone communication abilities. Desirable Skills Experience with Salesforce (SFDC), Mixmax, or similar customer success platforms. Background in hospitality, property management, or related industries. Strengths in process improvement, emotional intelligence, solution orientation, and entrepreneurship. Ability to collaborate effectively, communicate clearly, think critically, and embrace diverse perspectives. Benefits Full-time contract (39 hours/week) in Barcelona. Office-based role with potential future hybrid working options. Salary: 30,000€ gross/year + up to 3,500€ gross/year performance bonus. Referral bonus program: earn up to 2,000€ for successful referrals (depending on language). Relocation support for candidates moving from outside Spain. Continuous training, certifications, and specialized sales development. Clear career growth opportunities with coaching support. Modern office environment located at the World Trade Center Barcelona. Diversity & Inclusion We value diversity and are committed to fostering an inclusive environment for all employees. We do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy status, veteran status, or any other protected characteristic. Ready to Apply? If you are customer-focused, driven by results, and excited to contribute to a dynamic and growing team, apply now and make a major impact in the German-speaking market!