Customer Support Agent with Danish

Customer Support Agent with Danish Relocation support flight plus hotel! In collaboration, we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga, Latvia . Work Model: On-site Location: Riga, Latvia Employment Type: Full-time Duties and Responsibilities Handle incoming message requests from customers of a payment platform over phone, chat, and email and provide resolution to end users. Record case resolutions in the contact center tool based on client communication. Ensure that cases are resolved within the case life cycle . Escalate priority issues per client specifications to the immediate lead if applicable. Work independently and within a team to meet objectives. Communicate well with internal and external contacts . Provide exemplary customer experience . Meet quality standards on all handled contacts. Follow the schedule of work days and hours , be ready to start working on time. Handle contacts while maintaining the targets defined for the project: response time , handle time , and resolution rate aligned with project KRAs . Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs. Attend trainings and keep updated on processes and tools. Requirements Proficient in Danish (C1) and fluent in English (B1+) language, both verbal and written. Previous experience in an outsourced customer service environment is nice to have. Willingness to relocate to Riga or already residing there. EU citizenship or valid work permit for Latvia. Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy . Optimistic, friendly, positive, and self-motivated personality. Ability to work in a team and focus on problem solving. Service-oriented profile with a focus on resolving issues efficiently. Ability to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization. No remarks in a background check (e.g., no criminal record) and willingness to participate in such a background check during the recruitment process. Offer Paid startup training and professional development sessions. Shifts within the line operating hours 9 AM - 6 PM, Monday to Friday . Relocation support provided. A dynamic and diverse job in a pleasant and modern environment. Opportunities for personal and professional development . Team-building activities to foster collaboration and fun. If you're looking to join a thriving team and kickstart your career in customer support, this is the opportunity for you! Apply today! #CustomerSupport #DanishJobs #BPOCareers #RigaJobs #CustomerService #HiringNow #Relocation #TechSupport #TeamWork Department Information & Technology Role Customer Service Locations Riga Employment type Full-time Employment level Support Workers About Wibit Consulting & Services (WibitCS) I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters. 🚀 Join Our Network! We’re always open to welcoming new talent into our growing community. 🤝 Global Partnerships, Strong Workforce Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients! Founded in 2020 Turnover N/A